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~person:"Evanschitzky, Heiner"
~person:"So, Kevin Kam Fung"
~subject:"Electronic Commerce"
~subject:"Konsumentenverhalten"
~subject:"Markenimage"
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Electronic Commerce
Konsumentenverhalten
Markenimage
Beziehungsmarketing
46
Relationship marketing
46
Consumer behaviour
27
Customer satisfaction
19
Kundenzufriedenheit
19
Dienstleistungsqualität
11
Service quality
11
Brand management
8
Markenführung
8
Beschwerdemanagement
6
Complaint management
6
Deutschland
6
Germany
6
Brand image
5
Customer integration
5
Kundenintegration
5
Lieferantenmanagement
5
Supplier relationship management
5
Tourism industry
5
Tourismuswirtschaft
5
Brand loyalty
4
Confidence
4
Hotel industry
4
Hotellerie
4
Switching behaviour
4
Switching costs
4
Tourism
4
Tourismus
4
Vertrauen
4
Wechselverhalten
4
B-to-B-Marketing
3
Bundling strategy
3
Business-to-business marketing
3
Customer value
3
Gastgewerbe
3
Hospitality industry
3
Kundenwert
3
Leistungsbündel
3
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18
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1
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Article
27
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26
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26
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1
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English
26
German
1
Author
All
Evanschitzky, Heiner
So, Kevin Kam Fung
Han, Heesup
41
Hollebeek, Linda D.
30
Mattila, Anna S.
29
Verhoef, Peter C.
28
Kumar, V.
24
Loureiro, Sandra Maria Correia
23
Gil Saura, Irene
22
Huber, Frank
21
Piller, Frank T.
20
Bang, Nguyen
19
Herrmann, Andreas
19
Klaus, Philipp
19
Prentice, Catherine
19
Rather, Raouf Ahmad
19
Bauer, Hans H.
18
Kumar, Vikas
17
Neslin, Scott A.
17
Quach, Sara
17
Swoboda, Bernhard
17
Usman, Osly
17
Ahn, Jiseon
16
Hyun, Sunghyup Sean
16
Khan, Imran
16
Mittal, Vikas
16
Wong, IpKin Anthony
16
Foscht, Thomas
15
Grewal, Dhruv
15
Japutra, Arnold
15
Lemon, Katherine N.
15
Schumann, Jan Hendrik
15
Wangenheim, Florian von
15
Balaji, M. S.
14
Rahman, Zillur
14
Sesé, F. Javier
14
Bruhn, Manfred
13
Das, Gopal
13
Gustafsson, Anders
13
McDonald, Heath
13
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Published in...
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Journal of business research : JBR
4
International journal of hospitality management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of retailing
2
Journal of service research : JSR
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Tourism management : research, policies, practice
2
Electronic retailing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
Journal of hospitality marketing & management
1
Journal of marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
Marketing letters : a journal of research in marketing
1
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ECONIS (ZBW)
27
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1
Strengthening the satisfaction loyalty link : the role of relational switching costs
Evanschitzky, Heiner
;
Stan, Valentina
;
Nagengast, Liane
- In:
Marketing letters : a journal of research in marketing
33
(
2022
)
2
,
pp. 293-310
Persistent link: https://www.econbiz.de/10013273047
Saved in:
2
Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels
Li, Jing
;
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 499-524
Persistent link: https://www.econbiz.de/10014511822
Saved in:
3
Transcending reality : introducing mental time travel experiences and their ability to influence brand outcomes
Barhorst, Jennifer Brannon
;
McLean, Graeme J.
;
Krey, Nina
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014304064
Saved in:
4
Perceived authenticity and place attachment : new findings from Chinese world heritage sites
Yi, Xiaoli
;
Fu, Xiaoxiao
;
So, Kevin Kam Fung
;
Zheng, Chunhui
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
5
,
pp. 800-826
Persistent link: https://www.econbiz.de/10014292005
Saved in:
5
Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh
;
Pinto, Diego Costa
;
Cruz-Jesus, Frederico
; …
- In:
Journal of business research : JBR
151
(
2022
),
pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
Saved in:
6
Creating customer value in the sharing economy : an investigation of Airbnb users and their tripographic characteristics
So, Kevin Kam Fung
;
Kim, Hyunsu
;
Min, Somang
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 23-45
Persistent link: https://www.econbiz.de/10012798179
Saved in:
7
Two decades of customer experience research in hospitality and tourism : a bibliometric analysis and thematic content analysis
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013266131
Saved in:
8
The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Miao, Li
;
So, Kevin Kam Fung
;
Im, Jinyoung
;
Jiang, Ting
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013185273
Saved in:
9
Understanding customer engagement and social media activities in tourism : a latent profile analysis and cross-validation
So, Kevin Kam Fung
;
Wei, Wei
;
Martin, Drew
- In:
Journal of business research : JBR
129
(
2021
),
pp. 474-483
Persistent link: https://www.econbiz.de/10012509683
Saved in:
10
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
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