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~person:"Flavián Blanco, Carlos"
~person:"Foumani, Mehdi"
~person:"Manish Mohan Baral"
~person:"Nagariya, Ramji"
~person:"Wirtz, Jochen"
~subject:"Service robots"
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Search: subject_exact:"Robotic cell"
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Service robots
Robot
21
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21
Dienstleistungsqualität
12
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12
Artificial intelligence
9
Künstliche Intelligenz
9
Dienstleistung
8
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8
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7
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service robot
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Flavián Blanco, Carlos
Foumani, Mehdi
Manish Mohan Baral
Nagariya, Ramji
Wirtz, Jochen
Kunz, Werner H.
4
Belanche, Daniel
3
Casaló, Luis V.
3
Ma, Emily Jintao
3
Pitardi, Valentina
3
Söderlund, Magnus
3
Ahmadian, Ali
2
Balaenu, Dumitru
2
Becker, Marc
2
Devi, S. Aicevarya
2
Felix, Augustin
2
Huang, Dan
2
Kalaiselvan, Samayan
2
Kang, Daekook
2
Kim, Hyunsu
2
Meyer, Patrick
2
Mukherjee, Subhodeep
2
Narayanamoorthy, Samayan
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Schepers, Jeroen
2
So, Kevin Kam Fung
2
Song, Hanqun
2
Venkataiah, Chittipaka
2
Wang, Yao-Chin
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Yang, Huijun
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Arasli, Hüseyin
1
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1
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1
Balderas-Cejudo, Adela
1
Belk, Russell W.
1
Bianco, Rosario
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The service industries journal
2
A Research Agenda for Service Marketing
1
Decision : official journal of Indian Institute of Management Calcutta
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European journal of marketing
1
Italian journal of marketing : ITJM
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Journal of business research : JBR
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Journal of service management
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ECONIS (ZBW)
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1
Automated social presence in AI : avoiding consumer psychological tensions to improve service value
Flavián Blanco, Carlos
;
Belk, Russell W.
;
Belanche, Daniel
- In:
Journal of business research : JBR
175
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014549581
Saved in:
2
How intelligent automation, service robots, and AI will reshape service products and their delivery
Wirtz, Jochen
;
Pitardi, Valentina
- In:
Italian journal of marketing : ITJM
2023
(
2023
)
3
,
pp. 289-300
Persistent link: https://www.econbiz.de/10014330947
Saved in:
3
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
4
Service robots : the dynamic effects of anthropomorphism and functional perceptions on consumers' responses
So, Kevin Kam Fung
;
Kim, Hyunsu
;
Liu, Qing
;
Fang, Xiang
; …
- In:
European journal of marketing
58
(
2024
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10014466289
Saved in:
5
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
6
Frontline robots in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 477-492
Persistent link: https://www.econbiz.de/10012666399
Saved in:
7
Systematic literature review and future research directions for service robots in hospitality and tourism industries
Mukherjee, Subhodeep
;
Manish Mohan Baral
;
Nagariya, Ramji
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1083-1116
Persistent link: https://www.econbiz.de/10014422559
Saved in:
8
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
9
Service robots : applying social exchange theory to better understand human-robot interactions
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Wirtz, Jochen
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326674
Saved in:
10
Service robots are an option for contactless services due to the COVID-19 pandemic in the hotels
Mukherjee, Subhodeep
;
Manish Mohan Baral
;
Venkataiah, …
- In:
Decision : official journal of Indian Institute of …
48
(
2021
)
4
,
pp. 445-460
Persistent link: https://www.econbiz.de/10012796404
Saved in:
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