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~person:"Günter, Bernd"
~person:"Svensson, Göran"
~person:"Van den Poel, Dirk"
~person:"Wilde, Klaus D."
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Beziehungsmarketing
118
Relationship marketing
118
Lieferantenmanagement
31
Supplier relationship management
31
Theorie
29
Theory
29
Kundenmanagement
25
Customer satisfaction
23
Kundenzufriedenheit
23
Computer-assisted marketing
17
Deutschland
17
Germany
17
IT-gestütztes Marketing
17
Kundenwert
17
Confidence
16
Vertrauen
16
Consumer behaviour
15
Konsumentenverhalten
15
Marketing management
14
Marketingmanagement
14
Customer value
13
B-to-B-Marketing
11
Business-to-business marketing
11
Data Mining
11
Data mining
10
Beschwerdemanagement
9
Complaint management
9
Customer analysis
9
Kundenanalyse
9
commitment
9
satisfaction
9
Arbeitszufriedenheit
8
Contribution margin
8
Cost-benefit analysis
8
Deckungsbeitragsrechnung
8
Job satisfaction
8
Kosten-Nutzen-Analyse
8
Market research
8
Marktforschung
8
Shareholder Value
8
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32
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3
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Article
71
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54
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44
Aufsatz in Zeitschrift
44
Arbeitspapier
27
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27
Book section
27
Working Paper
27
Graue Literatur
25
Non-commercial literature
25
Aufsatzsammlung
17
Collection of articles of several authors
10
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10
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10
Sammelwerk
10
Hochschulschrift
3
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3
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1
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1
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1
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1
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English
65
German
59
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2
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Günter, Bernd
Svensson, Göran
Van den Poel, Dirk
Wilde, Klaus D.
Bruhn, Manfred
124
Homburg, Christian
114
Kumar, V.
82
Huber, Frank
57
Verhoef, Peter C.
55
Han, Heesup
54
Bauer, Hans H.
51
Hollebeek, Linda D.
50
Stauss, Bernd
50
Herrmann, Andreas
49
Piller, Frank T.
47
Krafft, Manfred
45
Palmatier, Robert W.
40
Hippner, Hajo
39
Gil Saura, Irene
37
Mattila, Anna S.
37
Wiedmann, Klaus-Peter
36
Stock-Homburg, Ruth
34
Eggert, Andreas
33
Georgi, Dominik
33
Smith, Alan D.
33
Helmke, Stefan
32
Reichwald, Ralf
32
Thaichon, Park
32
Töpfer, Armin
32
Grönroos, Christian
31
Mittal, Vikas
31
Neslin, Scott A.
31
Schüller, Anne M.
31
Prentice, Catherine
30
Reinartz, Werner J.
30
Belz, Christian
29
Hadwich, Karsten
29
Loureiro, Sandra Maria Correia
29
Sheth, Jagdish N.
29
Evanschitzky, Heiner
28
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Published in...
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Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
27
Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
9
Das Wirtschaftsstudium : wisu ; Zeitschrift für Ausbildung, Prüfung, Berufseinstieg und Fortbildung
5
The journal of business & industrial marketing
5
International journal of procurement management
4
Journal of business-to-business marketing
4
International journal of business excellence
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Springer eBook Collection / Business and Economics
3
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
2
European journal of operational research : EJOR
2
International journal of business excellence : IJBEX
2
Marketing intelligence & planning
2
Research
2
SpringerLink / Bücher
2
Absatzwirtschaft
1
African journal of economic and management studies : AJEMS
1
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
1
Data mining : mehr Gewinn aus Ihren Kundendaten ; 22 data mining tools mit Referenzkunden ; Business cases erfolgreicher Data-mining-Projekte ; aktuelle Umfrageergebnisse zum Nutzen von data mining
1
Decision support systems : DSS ; the international journal
1
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
1
Electronic Services
1
Energiewirtschaftliche Tagesfragen : et ; Zeitschrift für Energiewirtschaft, Recht, Technik und Umwelt
1
Erfolgsfaktor Mitarbeiter : wirksames Personalmanagement für Kulturbetriebe
1
European business review
1
Gabler-Edition Wissenschaft / Business-to-Business-Marketing
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Interaktionen im Dienstleistungsbereich
1
International journal of business governance and ethics : IJBGE
1
International journal of contemporary hospitality management
1
International journal of electronic customer relationship management : IJECRM
1
International journal of logistics economics and globalisation
1
Investitionsgüter- und High-Tech-Marketing (ITM) : erprobte Instrumentarien, Erfolgsbeispiele, Problemlösungen
1
Journal of business research : JBR
1
Journal of contemporary marketing science
1
Journal of marketing
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Kundenbeziehungen im Dienstleistungsbereich
1
Management von CRM-Projekten : Handlungsempfehlungen und Branchenkonzepte
1
Marketing in kleinen und mittleren Unternehmen
1
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Source
All
ECONIS (ZBW)
119
USB Cologne (EcoSocSci)
6
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10
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125
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1
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
2
Salespeople's sales performance skills in B2B of services firms : a cross-industrial study
Høgevold, Nils
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
European business review
36
(
2024
)
2
,
pp. 201-224
Persistent link: https://www.econbiz.de/10014513321
Saved in:
3
The antecedents and outcomes of micro-enterprise business banking customers' relationship satisfaction
Van der Merwe, Michelle Caroline
;
Mostert, Pierre
; …
- In:
Journal of business-to-business marketing
31
(
2024
)
1
,
pp. 27-42
Persistent link: https://www.econbiz.de/10014514694
Saved in:
4
The impact of the relationship commitment and customer integration on supply chain performance
Ruzo-Sanmartín, Emilio
;
Abousamra, Alaa Abdelaziz
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
4
,
pp. 943-957
Persistent link: https://www.econbiz.de/10014227519
Saved in:
5
A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships
Guan, Jyh-Liang
;
Lee, Tzong-ru
;
Mostert, Pierre
; …
- In:
Journal of contemporary marketing science
6
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10014301512
Saved in:
6
The role of trust and commitment as mediators between economic and non-economic satisfaction in sales manager B2B relationships
Ferro-Soto, Carlos
;
Padin, Carmen
;
Svensson, Göran
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
1
,
pp. 235-251
Persistent link: https://www.econbiz.de/10013539060
Saved in:
7
Grundlagen und Strategie
Günter, Bernd
;
Römhild, Julia
-
2023
-
1. Auflage
Persistent link: https://www.econbiz.de/10014230044
Saved in:
8
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
9
Validating the sequential logic of quality constructs in seller-customer business relationships : antecedents, mediator and outcomes
Høgevold, Nils M.
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
Journal of business-to-business marketing
29
(
2022
)
1
,
pp. 43-67
Persistent link: https://www.econbiz.de/10013178123
Saved in:
10
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
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