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~person:"Gaynor, Martin"
~person:"Prentice, Catherine"
~subject:"Customer satisfaction"
~subject:"Price regulation"
~subject:"United Kingdom"
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Customer satisfaction
Price regulation
United Kingdom
Dienstleistungsqualität
53
Service quality
53
Consumer behaviour
24
Konsumentenverhalten
24
Kundenzufriedenheit
23
Beziehungsmarketing
20
Gesundheitswesen
20
Health care system
20
Relationship marketing
20
Gambling
17
Glücksspiel
17
Hospital
15
Krankenhaus
15
Großbritannien
13
Competition
7
Elasticity
7
Elastizität
7
Gesundheitsreform
7
Health care reform
7
Wettbewerb
7
Fusion
6
Intelligence
6
Intelligenz
6
Merger
6
Political goal
6
Politisches Ziel
6
Productivity
6
Produktivität
6
Welfare analysis
6
Wohlfahrtsanalyse
6
Customer loyalty
5
Gesundheitskosten
5
Health care costs
5
Macau
5
Medical device
5
Medizinprodukt
5
Southeast Asia
5
Südostasien
5
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Undetermined
20
Free
7
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Article
25
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12
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Article in journal
26
Aufsatz in Zeitschrift
26
Arbeitspapier
7
Graue Literatur
7
Non-commercial literature
7
Working Paper
7
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English
37
Author
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Gaynor, Martin
Prentice, Catherine
Han, Heesup
34
Propper, Carol
32
Mattila, Anna S.
22
Prybutok, Victor R.
21
Gravelle, Hugh
20
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Bloom, Nicholas
15
Balaji, M. S.
14
Shahin, Arash
14
Van Reenen, John
14
McColl-Kennedy, Janet R.
13
Söderlund, Magnus
13
Bilgihan, Anil
12
Seiler, Stephan
12
Siciliani, Luigi
12
Grégoire, Yany
11
Gustafsson, Anders
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Santos, Rita
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
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National Bureau of Economic Research
2
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Journal of retailing and consumer services
8
International journal of hospitality management
4
Discussion paper / Centre for Economic Policy Research
2
International journal of contemporary hospitality management
2
Journal of business research : JBR
2
Journal of hospitality marketing & management
2
NBER Working Paper
2
NBER working paper series
2
Working paper / National Bureau of Economic Research, Inc.
2
Working papers / Centre for Market and Public Organisation
2
Discussion paper
1
Foundations and trends in microeconomics
1
Journal of health economics
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of strategic marketing
1
Journal of vacation marketing
1
Psychology & marketing
1
Services marketing quarterly
1
The American economic review
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ECONIS (ZBW)
37
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1
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
2
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
3
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
4
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
5
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
6
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
7
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
8
The role of airport service quality in airport and destination choice
Prentice, Catherine
;
Kadan, Mariam
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 40-48
Persistent link: https://www.econbiz.de/10011995440
Saved in:
9
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine
;
Ma, Erdan
;
Wong, IpKin Anthony
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
Saved in:
10
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
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