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~person:"Georgi, Dominik"
~person:"Mattila, Anna S."
~subject:"Kundenbindungsprogramm"
~subject:"Service quality"
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Search: subject_exact:"Beziehungsmanagement"
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Kundenbindungsprogramm
Service quality
Beziehungsmarketing
66
Relationship marketing
66
Consumer behaviour
30
Konsumentenverhalten
30
Customer satisfaction
24
Dienstleistungsqualität
24
Kundenzufriedenheit
24
Beschwerdemanagement
12
Complaint management
12
Loyalty program
8
Theorie
7
Theory
7
Corporate Social Responsibility
6
Corporate social responsibility
6
Customer value
6
Kundenwert
6
Deutschland
5
Gastronomie
5
Germany
5
Lieferantenmanagement
5
Restaurant industry
5
Supplier relationship management
5
Bank marketing
4
Bankmarketing
4
Customer service
4
Kundenmanagement
4
Kundenservice
4
USA
4
United States
4
Emotion
3
Erwartungsbildung
3
Expectation formation
3
Fundraising
3
Perception
3
Service recovery
3
Social Web
3
Social web
3
Wahrnehmung
3
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25
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5
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English
26
German
4
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Georgi, Dominik
Mattila, Anna S.
Prentice, Catherine
21
Bruhn, Manfred
20
Han, Heesup
19
Tanford, Sarah
15
Gil Saura, Irene
13
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gong, Taeshik
12
Balaji, M. S.
11
Bijmolt, Tammo H. A.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Verhoef, Peter C.
10
Prybutok, Victor R.
9
Qu, Hailin
9
Raab, Carola
9
Sesé, F. Javier
9
Sreejesh, S.
9
Usman, Osly
9
Wong, IpKin Anthony
9
Zolfaghari, Saeed
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Bazargan, Amirhossein
7
Evanschitzky, Heiner
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Rahman, Zillur
7
Ramaseshan, B.
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
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International journal of hospitality management
6
Journal of business research : JBR
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of service research
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Services marketing quarterly
2
Cornell hospitality quarterly : CQ
1
Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
1
Handbook of hospitality marketing management
1
Interaktionen im Dienstleistungsbereich
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of service management
1
Marketing : ZFP ; journal of research and management
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service quality and management
1
The journal of services marketing
1
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ECONIS (ZBW)
30
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1
The effect of smart shopper self-perceptions on word-of-mouth behaviors in the loyalty reward program context
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
2
,
pp. 243-266
Persistent link: https://www.econbiz.de/10012800229
Saved in:
2
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
3
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
4
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
5
What recovery options to offer for loyalty reward program members : Dollars vs. Miles?
Hwang, Yoo Hee
;
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241760
Saved in:
6
The social influence of other consumers on consumers’ reward donations
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
77
(
2019
),
pp. 504-511
Persistent link: https://www.econbiz.de/10011988872
Saved in:
7
Spillover effects of status demotion on customer reactions to loyalty reward promotions : the role of need for status and exclusivity
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
8
,
pp. 1302-1316
Persistent link: https://www.econbiz.de/10012150517
Saved in:
8
The impact of customer loyalty and restaurant sanitation grades on revisit intention and the importance of narrative information : the case of New York restaurant sanitation gradin...
Kim, Kyungmin
;
Yang, Hyunjoo
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
3
,
pp. 275-284
Persistent link: https://www.econbiz.de/10011912819
Saved in:
9
Is it my luck or loyalty? : the role of culture on customer preferences for loyalty reward types
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
6
,
pp. 769-778
Persistent link: https://www.econbiz.de/10011927138
Saved in:
10
Circular vs. angular servicescape : "shaping" customer response to a fast service encounter pace
Liu, Qing
;
Bogicevic, Vanja
;
Mattila, Anna S.
- In:
Journal of business research : JBR
89
(
2018
),
pp. 47-56
Persistent link: https://www.econbiz.de/10011881579
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