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~person:"Georgi, Dominik"
~person:"Stock-Homburg, Ruth"
~subject:"Beziehungsmarketing"
~subject:"Work behaviour"
~type_genre:"Aufsatz in Zeitschrift"
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Beziehungsmarketing
Work behaviour
Relationship marketing
18
Consumer behaviour
5
Konsumentenverhalten
5
Dienstleistungsqualität
4
Service quality
4
Customer satisfaction
3
Kundenzufriedenheit
3
Leistungsmotivation
3
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Aufsatz in Zeitschrift
Aufsatz im Buch
31
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German
10
English
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Georgi, Dominik
Stock-Homburg, Ruth
Han, Heesup
53
Kumar, V.
48
Hollebeek, Linda D.
43
Mattila, Anna S.
37
Gil Saura, Irene
35
Verhoef, Peter C.
35
Prentice, Catherine
31
Smith, Alan D.
31
Palmatier, Robert W.
30
Svensson, Göran
30
Homburg, Christian
29
Loureiro, Sandra Maria Correia
28
Herrmann, Andreas
27
Bruhn, Manfred
26
Agnihotri, Raj
24
Grewal, Dhruv
24
Hyun, Sunghyup Sean
24
Walsh, Gianfranco
24
Bang, Nguyen
23
Klaus, Philipp
23
Thaichon, Park
23
Vrontis, Demetris
23
Huber, Frank
22
Rather, Raouf Ahmad
22
Evanschitzky, Heiner
21
Quach, Sara
21
Ruyter, Ko de
21
Wong, IpKin Anthony
21
Balaji, M. S.
20
Harrigan, Paul
20
Kumar, Vikas
20
So, Kevin Kam Fung
20
Wieseke, Jan
20
Karjaluoto, Heikki
19
Khan, Imran
19
Sesé, F. Javier
19
Ahn, Jiseon
18
Casidy, Riza
18
Gustafsson, Anders
18
Kim, Wansoo
18
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Die Betriebswirtschaft : DBW
3
Marketing : ZFP ; journal of research and management
3
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
Journal of business research : JBR
2
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
Kredit und Kapital
1
The international review of retail, distribution and consumer research
1
The journal of personal selling & sales management : JPSSM
1
Zeitschrift Führung + Organisation : ZfO
1
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ECONIS (ZBW)
18
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1
How in-store sensor technologies can help retailers to understand their customers : overview on two decades of research
Knof, Merlind
;
Stock-Homburg, Ruth
;
Schurer, Jordin
- In:
The international review of retail, distribution and …
34
(
2024
)
3
,
pp. 381-398
Persistent link: https://www.econbiz.de/10014559045
Saved in:
2
The enhanced loyalty drivers of customers acquired through referral reward programs
Ramaseshan, B.
;
Wirtz, Jochen
;
Georgi, Dominik
- In:
Journal of service management
28
(
2017
)
4
,
pp. 687-706
Persistent link: https://www.econbiz.de/10011731220
Saved in:
3
Understanding the relationship between frontline employee boreout and customer orientation
Stock-Homburg, Ruth
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4259-4268
Persistent link: https://www.econbiz.de/10011554145
Saved in:
4
Salespersons' empathy as a missing link in the customer orientation-loyalty chain : an investigation of drivers and age differences as a contingency
Gerlach, Gisela I.
;
Rödiger, Kai
;
Stock-Homburg, Ruth
; …
- In:
The journal of personal selling & sales management : JPSSM
36
(
2016
)
3
,
pp. 221-239
Persistent link: https://www.econbiz.de/10011565540
Saved in:
5
As they sow, so shall they reap : customers' influence on customer satisfaction at the customer interface
Stock-Homburg, Ruth
;
Bednarek, Marei
- In:
Journal of the Academy of Marketing Science
42
(
2014
)
4
,
pp. 400-414
Persistent link: https://www.econbiz.de/10010383815
Saved in:
6
eCCIq : the quality of electronic customer-to-customer interaction
Georgi, Dominik
;
Mink, Moritz
- In:
Journal of retailing and consumer services
20
(
2013
)
1
,
pp. 11-19
Persistent link: https://www.econbiz.de/10009701602
Saved in:
7
Eine integrative Analyse der Treiber der Kundenbindung bei Banken : Systematisierung und empirische Befunde
Bruhn, Manfred
;
Georgi, Dominik
- In:
Kredit und Kapital
43
(
2010
)
3
,
pp. 407-436
Persistent link: https://www.econbiz.de/10008666160
Saved in:
8
Das Stressoren-Ressourcen-Modell der Dienstleistungsinteraktion : eine theoretische Betrachtung
Stock-Homburg, Ruth
;
Bieling, Gisela
;
Ouadoudi, Youssef el
- In:
Die Unternehmung : Swiss journal of business research …
64
(
2010
)
1
,
pp. 43-65
Persistent link: https://www.econbiz.de/10003955182
Saved in:
9
Perceived quality of e-health services : a conceptual scale development of e-health service quality based on the C-OAR-SE approach
Hadwich, Karsten
;
Georgi, Dominik
;
Tuzovic, Sven
; …
- In:
International journal of pharmaceutical and healthcare …
4
(
2010
)
2
,
pp. 112-136
Persistent link: https://www.econbiz.de/10003993851
Saved in:
10
Sehen Kundenkontakt-Mitarbeiter mit den Augen der Kunden? : Untersuchung der Wahrnehmungskonsistenz zwischen Mitarbeitern und Kunden
Stock-Homburg, Ruth
- In:
Die Betriebswirtschaft : DBW
67
(
2007
)
6
,
pp. 663-691
Persistent link: https://www.econbiz.de/10003581776
Saved in:
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