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~person:"Gomes, Carlos Francisco"
~person:"Shahin, Arash"
~subject:"Airport"
~subject:"Performance-Messung"
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Airport
Performance-Messung
Service quality
33
Dienstleistungsqualität
31
Customer satisfaction
20
Kundenzufriedenheit
17
Quality management
17
Qualitätsmanagement
17
Iran
8
Hotel industry
7
Hotellerie
7
Performance measurement
7
AHP approach
4
AHP-Verfahren
4
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Flughafen
4
Hotel
4
Measurement
4
Messung
4
Multi-criteria analysis
4
Multikriterielle Entscheidungsanalyse
4
Prioritization
4
customer satisfaction
4
Beziehungsmarketing
3
Dienstleistungssektor
3
Kano model
3
Product quality
3
Produktqualität
3
Relationship marketing
3
Service industry
3
Air passenger transport
2
Airport service quality
2
Analytic network process (ANP)
2
Bank service
2
Customer service
2
Data envelopment analysis (DEA)
2
EFQM
2
Esfahan
2
Evaluation
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10
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Gomes, Carlos Francisco
Shahin, Arash
Ukko, Juhani
6
Park, Sang-June
4
Pekkola, Sanna
4
Rupp, Nicholas G.
4
Ali, Faizan
3
Asif, Muhammad
3
Brueckner, Jan K.
3
Dabestani, Reza
3
DeSimone, Jeff
3
Del Chiappa, Giacomo
3
Girvin, Raquel
3
Han, Heesup
3
Lyu, Yijing
3
Martín, Juan Carlos
3
Meldau, Sandrina
3
Saunila, Minna
3
Shirouyehzad, Hadi
3
Ye, Yijiao
3
Yi, Youjae
3
Zhou, Xing
3
Ahmed, Zahir
2
Amado, Carla A. F.
2
Arulraj, A.
2
Aryee, Samuel
2
Azis, Anton Mulyono
2
Azis, Yudi
2
Bachrach, Daniel G.
2
Bastl, Marko
2
Bezerra, George C. L.
2
Bilgihan, Anil
2
Bogicevic, Vanja
2
Bruhn, Manfred
2
Bujisic, Milos
2
Burgess, James Francis
2
Charoensook, Chartchai
2
Chua, Chew Lian
2
Constantino, Francesco
2
Di Gravio, Giulio
2
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Journal of air transport management
3
International journal of productivity and quality management : IJPQM
2
International journal of services and operations management
2
International journal of quality & reliability management
1
The international journal of productivity and performance management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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1
Assessing sustainable tourism development through service supply chain process maturity and
service
quality
model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
2
Measuring airport
service
quality
: a multidimensional approach
Bezerra, George Christian Linhares
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
53
(
2016
),
pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
Saved in:
3
The effects of
service
quality
dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
44/45
(
2015
),
pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
Saved in:
4
A comparative study of ordinary and fastidious customers' priorities in
service
quality
dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
5
Antecedents and consequences of passenger satisfaction with the airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
83
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012170254
Saved in:
6
Importance-performance analysis of
service
quality
dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
7
Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
Saved in:
8
Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance : performance analysis ; the ca...
Goharshenasan, Ali
;
Shahin, Arash
;
Esmaelian, Majid
- In:
International journal of productivity and quality …
18
(
2016
)
1
,
pp. 116-134
Persistent link: https://www.econbiz.de/10011577593
Saved in:
9
Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
4
,
pp. 447-467
Persistent link: https://www.econbiz.de/10009576346
Saved in:
10
Service
quality
robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
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