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~person:"Gong, Taeshik"
~person:"Harun, Ahasan"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Dienstleistungssektor"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
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Search: "Dienstleistungsqualität"
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Dienstleistungssektor
Interkulturelles Management
Konsumentenverhalten
Dienstleistungsqualität
73
Service quality
73
Customer satisfaction
31
Kundenzufriedenheit
31
Consumer behaviour
29
Beziehungsmarketing
20
Relationship marketing
20
USA
13
United States
13
Hospital
10
Krankenhaus
10
Arbeitsverhalten
9
Bildungsniveau
9
Customer service
9
Educational achievement
9
Kundenservice
9
Lehrkräfte
9
Teaching profession
9
Work behaviour
9
Service industry
8
Cross-cultural management
7
Beschwerdemanagement
6
Complaint management
6
Pupils
6
Schule
6
Schüler
6
Allgemeinbildende Schule
5
Bildungsertrag
5
Customer citizenship behavior
5
Einzelhandel
5
PLS-SEM
5
Retail trade
5
Returns to education
5
School
5
School of general education
5
service quality
5
Arbeitszufriedenheit
4
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26
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Article
35
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34
Aufsatz in Zeitschrift
34
Aufsatz im Buch
1
Book section
1
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English
35
Author
All
Gong, Taeshik
Harun, Ahasan
Sharma, Piyush
Staiger, Douglas
Han, Heesup
30
Mattila, Anna S.
25
Usman, Osly
20
McColl-Kennedy, Janet R.
18
Prentice, Catherine
18
Balaji, M. S.
14
Line, Nathaniel D.
14
Gustafsson, Anders
13
Klaus, Philipp
13
Wirtz, Jochen
13
Jang, Soocheong
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Propper, Carol
11
Rahman, Zillur
11
Sreejesh, S.
11
Ali, Faizan
10
Gursoy, Dogan
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Sparks, Beverley
10
Voorhees, Clay M.
10
Wong, IpKin Anthony
10
Edvardsson, Bo
9
Hollebeek, Linda D.
9
Park, Jungkun
9
Söderlund, Magnus
9
Wu, Luorong
9
Xu, Xun
9
Amin, Muslim
8
O'Cass, Aron
8
Paul, Justin
8
Qu, Hailin
8
Witell, Lars
8
Ahn, Jiseon
7
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Journal of retailing and consumer services
7
The journal of services marketing
7
Quality management journal : QMJ
5
Journal of business research : JBR
2
Journal of service research : JSR
2
A Research Agenda for Service Marketing
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of service management
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Marketing intelligence & planning
1
Psychology & marketing
1
Services marketing quarterly
1
The service industries journal
1
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ECONIS (ZBW)
35
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1
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
2
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
3
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
4
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
Saved in:
5
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
6
Understanding quality factors of electronic health service in an emerging economy
Al-Emran, Md
;
Islam, Shahidul
;
Harun, Ahasan
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 212-231
Persistent link: https://www.econbiz.de/10013410713
Saved in:
7
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
8
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
9
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
10
Pursuit of loyalty in service recovery : the roles of brand equity and cognitive reappraisal as moderators
Harun, Ahasan
;
Rokonuzzaman, Md
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648862
Saved in:
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