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~person:"Gong, Taeshik"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Beziehungsmarketing"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
~subject:"School"
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Search: "Dienstleistungsqualität"
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Beziehungsmarketing
Interkulturelles Management
Konsumentenverhalten
School
Dienstleistungsqualität
64
Service quality
64
Customer satisfaction
26
Kundenzufriedenheit
26
Consumer behaviour
21
Relationship marketing
16
USA
13
United States
13
Hospital
10
Krankenhaus
10
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9
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9
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Dienstleistungssektor
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Service industry
8
Cross-cultural management
7
Customer service
7
Kundenservice
7
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6
Schule
6
Schüler
6
Allgemeinbildende Schule
5
Bildungsertrag
5
Customer citizenship behavior
5
Returns to education
5
School of general education
5
Arbeitszufriedenheit
4
Betriebswirtschaftliches Ziel
4
Bias
4
Corporate objective
4
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4
Estimation
4
Intercultural service encounters
4
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English
34
Author
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Gong, Taeshik
Sharma, Piyush
Staiger, Douglas
Han, Heesup
37
Mattila, Anna S.
29
Hanushek, Eric Alan
25
Prentice, Catherine
25
McColl-Kennedy, Janet R.
21
Usman, Osly
21
Bruhn, Manfred
20
Figlio, David N.
19
Pathak, Parag A.
18
Prybutok, Victor R.
16
Angrist, Joshua D.
15
Jang, Soocheong
15
Klaus, Philipp
15
Balaji, M. S.
14
Brasington, David M.
14
Gustafsson, Anders
14
Line, Nathaniel D.
14
Hanushek, Eric A.
13
Hyun, Sunghyup Sean
13
Patterson, Paul G.
13
Rivkin, Steven G.
13
Rockoff, Jonah E.
13
Edvardsson, Bo
12
Gil Saura, Irene
12
Sreejesh, S.
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Kain, John F.
11
Kane, Thomas J.
11
Propper, Carol
11
Qu, Hailin
11
Quach, Sara
11
Walters, Christopher R.
11
Woessmann, Ludger
11
Wong, IpKin Anthony
11
Machin, Stephen
10
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The journal of services marketing
7
Journal of retailing and consumer services
4
Journal of business research : JBR
2
Journal of service research : JSR
2
A Research Agenda for Service Marketing
1
Branding and sustainable competitive advantage : building virtual presence
1
Brookings papers on education policy
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of service management
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Marketing intelligence & planning
1
NBER Working Paper
1
Psychology & marketing
1
Services marketing quarterly
1
The American economic review
1
The Cornell hospitality quarterly
1
The journal of economic perspectives : EP ; a journal of the American Economic Association
1
The service industries journal
1
Working paper / National Bureau of Economic Research, Inc.
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ECONIS (ZBW)
34
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1
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
2
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
Saved in:
3
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
4
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
5
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
6
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
Saved in:
7
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
8
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
9
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
10
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
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