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~person:"Gong, Taeshik"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
~subject:"School"
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Search: "Dienstleistungsqualität"
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Interkulturelles Management
Konsumentenverhalten
School
Dienstleistungsqualität
64
Service quality
64
Customer satisfaction
26
Kundenzufriedenheit
26
Consumer behaviour
21
Beziehungsmarketing
16
Relationship marketing
16
USA
13
United States
13
Hospital
10
Krankenhaus
10
Arbeitsverhalten
9
Bildungsniveau
9
Educational achievement
9
Lehrkräfte
9
Teaching profession
9
Work behaviour
9
Dienstleistungssektor
8
Service industry
8
Cross-cultural management
7
Customer service
7
Kundenservice
7
Pupils
6
Schule
6
Schüler
6
Allgemeinbildende Schule
5
Bildungsertrag
5
Customer citizenship behavior
5
Returns to education
5
School of general education
5
Arbeitszufriedenheit
4
Betriebswirtschaftliches Ziel
4
Bias
4
Corporate objective
4
Einzelhandel
4
Estimation
4
Intercultural service encounters
4
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28
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27
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1
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English
30
Author
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Gong, Taeshik
Sharma, Piyush
Staiger, Douglas
Han, Heesup
30
Hanushek, Eric Alan
25
Mattila, Anna S.
24
Usman, Osly
20
Figlio, David N.
19
Pathak, Parag A.
18
Prentice, Catherine
17
Angrist, Joshua D.
15
McColl-Kennedy, Janet R.
15
Brasington, David M.
14
Line, Nathaniel D.
14
Balaji, M. S.
13
Hanushek, Eric A.
13
Rivkin, Steven G.
13
Rockoff, Jonah E.
13
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Kain, John F.
11
Kane, Thomas J.
11
Propper, Carol
11
Walters, Christopher R.
11
Woessmann, Ludger
11
Gursoy, Dogan
10
Machin, Stephen
10
Miao, Li
10
Quach, Sara
10
Sreejesh, S.
10
Bloom, Nicholas
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
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The journal of services marketing
7
Journal of retailing and consumer services
3
Journal of service research : JSR
2
A Research Agenda for Service Marketing
1
Brookings papers on education policy
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of service management
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Marketing intelligence & planning
1
NBER Working Paper
1
Psychology & marketing
1
Services marketing quarterly
1
The American economic review
1
The journal of economic perspectives : EP ; a journal of the American Economic Association
1
The service industries journal
1
Working paper / National Bureau of Economic Research, Inc.
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ECONIS (ZBW)
30
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21
School choice, school quality, and postsecondary attainment
Deming, David J.
;
Hastings, Justine S.
;
Kane, Thomas J.
; …
- In:
The American economic review
104
(
2014
)
3
,
pp. 991-1013
Persistent link: https://www.econbiz.de/10010386761
Saved in:
22
Examining the role of attribution and intercultural competence in intercultural service encounters
Tam, Jackie
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
Saved in:
23
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.
;
Sharma, Piyush
;
Chen, Ivy S. N.
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
Saved in:
24
Exploring the role of IND-COL as a moderator in the comprehensive service evaluation model
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of international consumer marketing
24
(
2012
)
1/2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10009545340
Saved in:
25
Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
26
Gender and age as moderators in the service evaluation process
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 102-114
Persistent link: https://www.econbiz.de/10009568252
Saved in:
27
School choice, school quality and postsecondary attainment
Deming, David J.
;
Hastings, Justine S.
;
Kane, Thomas J.
; …
-
2011
Persistent link: https://www.econbiz.de/10009313946
Saved in:
28
The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior
Yi, Youjae
;
Gong, Taeshik
- In:
Industrial marketing management : the international …
37
(
2008
)
7
,
pp. 767-783
Persistent link: https://www.econbiz.de/10003781768
Saved in:
29
School accountability
Hippel, Paul T. von
- In:
The journal of economic perspectives : EP ; a journal …
18
(
2004
)
2
,
pp. 275-276
Persistent link: https://www.econbiz.de/10002183156
Saved in:
30
Volatility in school test scores : implications for test-based accountability systems
Kane, Thomas J.
;
Staiger, Douglas
- In:
Brookings papers on education policy
(
2002
),
pp. 235-283
Persistent link: https://www.econbiz.de/10001784277
Saved in:
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