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~person:"Gong, Taeshik"
~person:"Sharma, Piyush"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
~subject:"School"
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Search: "Dienstleistungsqualität"
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Interkulturelles Management
Konsumentenverhalten
School
Dienstleistungsqualität
36
Service quality
36
Customer satisfaction
26
Kundenzufriedenheit
26
Consumer behaviour
21
Beziehungsmarketing
16
Relationship marketing
16
Arbeitsverhalten
9
Work behaviour
9
Dienstleistungssektor
8
Service industry
8
Cross-cultural management
7
Customer service
7
Kundenservice
7
Customer citizenship behavior
5
Arbeitszufriedenheit
4
Einzelhandel
4
Intercultural service encounters
4
Job satisfaction
4
Retail trade
4
Arbeitskräfte
3
Cross-cultural relations
3
Cultural identity
3
Dienstleistung
3
Employee retention
3
Hong Kong
3
Hongkong
3
Interkulturelle Beziehungen
3
Kulturelle Identität
3
Lieferantenmanagement
3
Mitarbeiterbindung
3
Services
3
Supplier relationship management
3
Workforce
3
service quality
3
Auslandsverlagerung
2
Betriebsklima
2
Business services
2
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Article
25
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24
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24
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1
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1
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English
25
Author
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Gong, Taeshik
Sharma, Piyush
Han, Heesup
30
Hanushek, Eric Alan
25
Mattila, Anna S.
24
Usman, Osly
20
Figlio, David N.
19
Pathak, Parag A.
18
Prentice, Catherine
17
Angrist, Joshua D.
15
McColl-Kennedy, Janet R.
15
Brasington, David M.
14
Line, Nathaniel D.
14
Balaji, M. S.
13
Hanushek, Eric A.
13
Rivkin, Steven G.
13
Rockoff, Jonah E.
13
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Kain, John F.
11
Kane, Thomas J.
11
Propper, Carol
11
Walters, Christopher R.
11
Woessmann, Ludger
11
Gursoy, Dogan
10
Machin, Stephen
10
Miao, Li
10
Quach, Sara
10
Sreejesh, S.
10
Bloom, Nicholas
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
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The journal of services marketing
7
Journal of retailing and consumer services
3
Journal of service research : JSR
2
A Research Agenda for Service Marketing
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of service management
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Marketing intelligence & planning
1
Psychology & marketing
1
Services marketing quarterly
1
The service industries journal
1
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ECONIS (ZBW)
25
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1
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
2
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
Saved in:
3
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
4
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
5
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
6
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
7
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
8
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
9
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
10
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
Saved in:
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