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~person:"Grewal, Dhruv"
~person:"Wieseke, Jan"
~subject:"Social web"
~subject:"Verkaufspersonal"
~type_genre:"Article in journal"
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Search: "Customer relationship management"
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Social web
Verkaufspersonal
Beziehungsmarketing
44
Relationship marketing
44
Consumer behaviour
21
Konsumentenverhalten
21
Einzelhandel
13
Retail trade
13
Salespeople
13
Customer satisfaction
12
Kundenzufriedenheit
12
Dienstleistungsqualität
7
Service quality
7
Selling
6
Verkauf
6
B-to-B-Marketing
5
Business-to-business marketing
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4
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Complaint management
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Customer service
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Service industry
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Supplier relationship management
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15
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15
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Grewal, Dhruv
Wieseke, Jan
Agnihotri, Raj
18
Itani, Omar S.
14
Harrigan, Paul
13
Loureiro, Sandra Maria Correia
11
Schwepker, Charles H. <Jr.>
10
Chaker, Nawar N.
9
Hollebeek, Linda D.
9
Rapp, Adam
9
Rodriguez, Michael
9
Alavi, Sascha
8
Ahuja, Vandana
7
Hajli, Nick
7
Schmitz, Christian
7
Singh, Ramendra
7
Terho, Harri
7
Zablah, Alex R.
7
Bush, Alan J.
6
Habel, Johannes
6
Kamboj, Shampy
6
Moncrief, William C.
6
Palmatier, Robert W.
6
Rahman, Zillur
6
Rather, Raouf Ahmad
6
Rita, Paulo
6
Ruyter, Ko de
6
Veloutsou, Cleopatra
6
Alavi, Shirin
5
Carlson, Jamie
5
Dwivedi, Yogesh Kumar
5
Fernandes, Teresa
5
Grégoire, Yany
5
Guenzi, Paolo
5
Homburg, Christian
5
Jaramillo, Fernando
5
Kalra, Ashish
5
Karjaluoto, Heikki
5
Ko, Eunju
5
Kumar, Vikas
5
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Journal of the Academy of Marketing Science
4
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of marketing
2
Journal of service research : JSR
2
Journal of marketing research
1
Journal of personal selling & sales management
1
Journal of retailing
1
Schmalenbach business review : sbr
1
The journal of personal selling & sales management : JPSSM
1
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ECONIS (ZBW)
15
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1
Complaint de-escalation strategies on social media
Herhausen, Dennis
;
Grewal, Lauren
;
Cummings, Krista Hill
; …
- In:
Journal of marketing
87
(
2023
)
2
,
pp. 210-231
Persistent link: https://www.econbiz.de/10014245084
Saved in:
2
No conversion, no conversation : consequences of retail salespeople disengaging from unpromising prospects
Cron, William L.
;
Alavi, Sascha
;
Habel, Johannes
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
3
,
pp. 502-520
Persistent link: https://www.econbiz.de/10012548062
Saved in:
3
You've lost that learning feeling : drivers and drawbacks of channel partner disengagement with sales training
Satornino, Cinthia B.
;
Pelser, Jan
;
Wetzels, Martin
; …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 258-276
Persistent link: https://www.econbiz.de/10014433589
Saved in:
4
What comprises a successful key account manager? : differences in the drivers of sales performance between key account managers and regular salespeople
Hengstebeck, Berenika B.
;
Kassemeier, Roland
;
Wieseke, Jan
- In:
Industrial marketing management : the international …
106
(
2022
),
pp. 392-404
Persistent link: https://www.econbiz.de/10014226538
Saved in:
5
Drown or blossom? : the impact of perceived chronic time pressure on retail salespeople's performance and customer-salesperson relationships
Ryari, Hanaa
;
Alavi, Sascha
;
Wieseke, Jan
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10012648989
Saved in:
6
When do customers perceive customer centricity? : the role of a firm's and salespeople's customer orientation
Habel, Johannes
;
Kassemeier, Roland
;
Alavi, Sascha
; …
- In:
Journal of personal selling & sales management
40
(
2020
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012200908
Saved in:
7
Face forward: how employees' digital presence on service websites affects customer perceptions of website and employee service quality
Herhausen, Dennis
;
Emrich, Oliver
;
Grewal, Dhruv
; …
- In:
Journal of marketing research
57
(
2020
)
5
,
pp. 917-936
Persistent link: https://www.econbiz.de/10012271989
Saved in:
8
The risky side of inspirational appeals in personal selling : when do customers infer ulterior salesperson motives?
Alavi, Sascha
;
Habel, Johannes
;
Schmitz, Christian
; …
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
3
,
pp. 323-343
Persistent link: https://www.econbiz.de/10011963039
Saved in:
9
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
10
Understanding social media effects across seller, retailer, and consumer interactions
Rapp, Adam
;
Beitelspacher, Lauren Skinner
;
Grewal, Dhruv
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 547-566
Persistent link: https://www.econbiz.de/10010126682
Saved in:
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