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~person:"Gulati, Ranjay"
~person:"Jang, Soocheong"
~person:"Mattila, Anna S."
~subject:"USA"
~type_genre:"Article in journal"
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Search: "Customer relationship management"
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USA
Beziehungsmarketing
49
Relationship marketing
49
Consumer behaviour
33
Konsumentenverhalten
33
Customer satisfaction
28
Kundenzufriedenheit
28
Dienstleistungsqualität
22
Service quality
22
Beschwerdemanagement
16
Complaint management
16
Gastronomie
11
Restaurant industry
11
United States
11
Kundenbindungsprogramm
7
Loyalty program
7
Corporate Social Responsibility
5
Corporate social responsibility
5
Lieferantenmanagement
5
Supplier relationship management
5
Customer service
4
Emotion
4
Kundenservice
4
Service recovery
4
Brand image
3
Consumer behavior
3
Gerechtigkeit
3
Hotel industry
3
Hotellerie
3
Justice
3
Loyalty
3
Markenimage
3
Social norm
3
Soziale Norm
3
service recovery
3
Brand management
2
Cause-Related Marketing
2
Cause-related marketing
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Article in journal
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11
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English
10
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1
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Gulati, Ranjay
Jang, Soocheong
Mattila, Anna S.
Smith, Alan D.
13
Han, Heesup
6
Kumar, V.
6
Brodie, Roderick J.
5
Conduit, Jodie
5
Hollebeek, Linda D.
5
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Walsh, Gianfranco
4
Beatty, Sharon E.
3
Chen, Tom
3
Eisingerich, Andreas B
3
Gremler, Dwayne D.
3
Ha, Jooyeon
3
Peltier, James
3
Raitani, Sonika
3
Schweidel, David A.
3
Tanford, Sarah
3
Vyas, Vishal
3
Anaza, Nwamaka A.
2
Avery, Derek R.
2
Aykol, Bilge
2
Barnes, Donald C.
2
Bernoff, Josh
2
Birch, Nancy J.
2
Bohlmann, Jonathan D.
2
Bolton, Ruth N.
2
Bradlow, Eric T.
2
Brown, Tom
2
Carpenter, Jason M.
2
Christodoulides, Paul
2
Coleman, Linda
2
Dawes, John
2
De Villiers, Rouxelle
2
Donthu, Naveen
2
Drollinger, Tanya
2
Eggert, Andreas
2
Evanschitzky, Heiner
2
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International journal of hospitality management
5
Cornell hospitality quarterly : CQ
1
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
International journal of internet marketing and advertising : IJIMA
1
Journal of service management
1
The journal of services marketing
1
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ECONIS (ZBW)
11
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1
Variety seeking in restaurant choice and its drivers
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
32
(
2013
),
pp. 155-168
Persistent link: https://www.econbiz.de/10009717654
Saved in:
2
A branding model for web search engines
Zhang, Lu
;
Jansen, Bernard J.
;
Mattila, Anna S.
- In:
International journal of internet marketing and …
7
(
2012
)
3
,
pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
Saved in:
3
Antecedents to participation in corporate social responsibility programs
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of service management
23
(
2012
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10009666544
Saved in:
4
Effects of compensation for service recovery : from the equity theory perspective
Kwon, SoYeon
;
Jang, Soocheong
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1235-1243
Persistent link: https://www.econbiz.de/10009567530
Saved in:
5
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
6
Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
Saved in:
7
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
8
The effects of international fairness on satisfaction and behavioral intentions : mature versus non-mature customers
Namkung, Young
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 397-405
Persistent link: https://www.econbiz.de/10003855821
Saved in:
9
The relationship of sales and marketing expenses to hotel performance in the United States
O'Neill, John
;
Hanson, Bjorn
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
49
(
2008
)
4
,
pp. 355-363
Persistent link: https://www.econbiz.de/10003774190
Saved in:
10
Silo busting : how to execute on the promise of customer focus
Gulati, Ranjay
- In:
Harvard business review : HBR
85
(
2007
)
5
,
pp. 98-108
Persistent link: https://www.econbiz.de/10003460462
Saved in:
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