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~person:"Gustafsson, Anders"
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Search: subject:"customer"
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Customer satisfaction
28
Beziehungsmarketing
23
Relationship marketing
23
Consumer behaviour
20
Konsumentenverhalten
18
Kundenzufriedenheit
17
Dienstleistungsqualität
16
Service quality
16
Innovation
12
Customer service
10
Kundenservice
10
Customer experience
9
Dienstleistung
9
Customer integration
8
Dienstleistungssektor
8
Kundenintegration
8
Service industry
8
Services
8
Service innovation
6
Sweden
6
Schweden
5
Customer requirements
4
Einzelhandel
4
Emotion
4
Experience
4
New product development
4
Quality
4
Quality management
4
Retail trade
4
Service
4
Betriebliche Wertschöpfung
3
Brand management
3
Innovation management
3
Innovationsmanagement
3
Markenführung
3
Produktentwicklung
3
Qualitätsmanagement
3
Service encounter
3
Service encounters
3
Value creation
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research-article
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conceptual-paper
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viewpoint
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English
58
German
1
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Gustafsson, Anders
Homburg, Christian
165
Bruhn, Manfred
163
Kumar, V.
101
Han, Heesup
96
Bauer, Hans H.
90
Huber, Frank
84
Stauss, Bernd
76
Verhoef, Peter C.
74
Mattila, Anna S.
73
Herrmann, Andreas
70
Piller, Frank T.
67
Wiedmann, Klaus-Peter
61
Edvardsson, Bo
60
Svensson, Göran
60
Hollebeek, Linda D.
58
Smith, Alan D.
58
Aksoy, Lerzan
53
Herstatt, Cornelius
53
Krafft, Manfred
53
Matzler, Kurt
53
Mittal, Vikas
53
Walsh, Gianfranco
53
Gil Saura, Irene
50
Hammerschmidt, Maik
50
Grönroos, Christian
48
Eggert, Andreas
46
Evanschitzky, Heiner
45
Hadwich, Karsten
45
Stock-Homburg, Ruth
45
Kleinaltenkamp, Michael
44
Loureiro, Sandra Maria Correia
44
Reichwald, Ralf
44
Levy, Daniel
43
Palmatier, Robert W.
43
Prentice, Catherine
43
Töpfer, Armin
43
Hippner, Hajo
40
Rahman, Zillur
39
Rajagopal
39
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Journal of business research : JBR
9
The TQM Journal
8
Journal of service management
4
Journal of Service Management
3
Journal of Services Marketing
3
Journal of retailing
3
Journal of retailing and consumer services
2
Journal of service research
2
The journal of services marketing
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Customer retention in the automotive industry : quality, satisfaction and loyalty
1
European Journal of Marketing
1
European journal of marketing : EJM
1
Handbook of service science ; [Vol. 1]
1
International Journal of Quality and Service Sciences
1
International journal of quality and service sciences
1
Involving customers in new service development
1
Journal of Business Research
1
Journal of Product & Brand Management
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing research : JMR
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Managing service quality : MSQ ; an international journal
1
Marketing Intelligence & Planning
1
Marketing intelligence & planning
1
The TQM journal : the international review of organizational improvement
1
The University of Michigan Business School management series
1
The handbook of innovation and services : a multi-disciplinary perspective
1
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ECONIS (ZBW)
39
Other ZBW resources
18
USB Cologne (EcoSocSci)
2
RePEc
1
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1
Emotional arousal in
customer
experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
2
The influence of corporate social responsibility on stakeholders in different business contexts
Ghanbarpour, Tohid
;
Crosby, Lawrence
;
Johnson, Michael D.
; …
- In:
Journal of service research
27
(
2024
)
1
,
pp. 141-155
Persistent link: https://www.econbiz.de/10014580408
Saved in:
3
The clock is tickin-Or is it? :
customer
satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
4
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
5
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a
customer
perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
6
Managing a global retail brand in different markets : meta-analyses of
customer
responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
7
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
8
How
customer
experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
9
Creating brand engagement through in-store gamified
customer
experiences
Högberg, Johan
;
Olsson Ramberg, Marcus
;
Gustafsson, Anders
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 122-130
Persistent link: https://www.econbiz.de/10012114145
Saved in:
10
Service encounters, experiences and the
customer
journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
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