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~person:"Hyun, Sunghyup Sean"
~person:"Izogo, Ernest Emeka"
~person:"Marimon, Frederic"
~subject:"Beziehungsmarketing"
~subject:"Customer loyalty"
~subject:"Theory"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Customer loyalty
Theory
Dienstleistungsqualität
42
Service quality
42
Customer satisfaction
27
Kundenzufriedenheit
27
Relationship marketing
22
Consumer behaviour
20
Konsumentenverhalten
20
Quality management
9
Qualitätsmanagement
9
Dienstleistungssektor
6
Nigeria
6
Product quality
6
Produktqualität
6
Service industry
6
Airline
5
Fluggesellschaft
5
Customer service
4
E-commerce
4
Electronic Commerce
4
Gastronomie
4
Kundenservice
4
Luxury goods
4
Luxusgüter
4
Restaurant industry
4
Telecommunications
4
Telecommunications industry
4
Telekommunikation
4
Telekommunikationssektor
4
customer satisfaction
4
loyalty
4
Beschwerdemanagement
3
Complaint management
3
Customer commitment
3
Customer orientation
3
Electronic Banking
3
Electronic banking
3
Expertise
3
Gesundheitstourismus
3
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Article
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22
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22
Conference paper
1
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1
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English
22
Author
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Hyun, Sunghyup Sean
Izogo, Ernest Emeka
Marimon, Frederic
Bruhn, Manfred
32
Siciliani, Luigi
32
Straume, Odd Rune
31
Brekke, Kurt R.
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Benkenstein, Martin
14
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Brekke, Kurt Richard
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Hammerschmidt, Maik
10
Prybutok, Victor R.
10
Quach, Sara
10
Stauss, Bernd
10
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Falk, Tomas
8
Georgi, Dominik
8
Line, Nathaniel D.
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Witell, Lars
8
Bauer, Hans H.
7
Grégoire, Yany
7
Johnson, Lester W.
7
Osman, Zahir
7
Park, Jungkun
7
Rahman, Zillur
7
Ringle, Christian M.
7
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Published in...
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Journal of travel and tourism marketing
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
International journal of quality & reliability management
2
African journal of business and economic research : AJBER
1
African journal of economic and management studies : AJEMS
1
International journal of contemporary hospitality management
1
International journal of emerging markets
1
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
1
Management research review
1
The TQM journal : the international review of organizational improvement
1
Total quality management & business excellence
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
22
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1
Making the long and adventurous journey from quality to loyalty
Marimon, Frederic
;
Mas-Machuca, Marta
;
Llach, Josep
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
Saved in:
2
Attributes of medical tourism destination brands : case study of the Korean medical tourism market
Yu, Jongsik
;
Seo, Jungwoon
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
38
(
2021
)
1
,
pp. 107-121
Persistent link: https://www.econbiz.de/10012440375
Saved in:
3
Winning strategies for customer loyalty in the sharing economy : a mixed-methods study
Akhmedova, Anna
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Journal of business research : JBR
112
(
2020
),
pp. 33-44
Persistent link: https://www.econbiz.de/10012230546
Saved in:
4
Determinants of relationship quality and customer loyalty in retail banking : evidence from Nigeria
Izogo, Ernest Emeka
;
Reza, Abdi
;
Ogba, Ike-Elechi
; …
- In:
African journal of economic and management studies : AJEMS
8
(
2017
)
2
,
pp. 186-204
Persistent link: https://www.econbiz.de/10011734900
Saved in:
5
Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
Saved in:
6
Structural equation test of relationship quality : repurchase intention - willingness to recommend framework in retail banking
Izogo, Ernest Emeka
- In:
International journal of emerging markets
11
(
2016
)
3
,
pp. 374-394
Persistent link: https://www.econbiz.de/10011588174
Saved in:
7
Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest Emeka
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
Saved in:
8
Should relationship quality be measured as a disaggregated or a composite construct?
Izogo, Ernest Emeka
- In:
Management research review
39
(
2016
)
1
,
pp. 115-131
Persistent link: https://www.econbiz.de/10011535920
Saved in:
9
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
10
Service quality, customer satisfaction and loyalty in automobile repair services sector
Izogo, Ernest Emeka
;
Ogba, Ike-Elechi
- In:
International journal of quality & reliability management
32
(
2015
)
3
,
pp. 250-269
Persistent link: https://www.econbiz.de/10010531022
Saved in:
1
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