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~person:"Hyun, Sunghyup Sean"
~person:"Izogo, Ernest Emeka"
~person:"Prybutok, Victor R."
~source:"econis"
~subject:"Beziehungsmarketing"
~subject:"Theory"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Theory
Dienstleistungsqualität
65
Service quality
65
Customer satisfaction
40
Kundenzufriedenheit
40
Consumer behaviour
27
Konsumentenverhalten
27
Relationship marketing
24
Quality management
13
Qualitätsmanagement
13
Fast-food industry
8
Gastronomie
8
Hospital
8
Krankenhaus
8
Product quality
8
Produktqualität
8
Restaurant industry
8
Schnellgastronomie
8
USA
8
United States
8
Beschwerdemanagement
6
Complaint management
6
Customer service
6
Kundenservice
6
Nigeria
6
PLS-SEM
6
Airline
5
Dienstleistungssektor
5
Fluggesellschaft
5
Service industry
5
service quality
5
Gesundheitsversorgung
4
Health care
4
Luxury goods
4
Luxusgüter
4
Measurement
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Messung
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Perception
4
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25
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Hyun, Sunghyup Sean
Izogo, Ernest Emeka
Prybutok, Victor R.
Bruhn, Manfred
32
Siciliani, Luigi
32
Straume, Odd Rune
31
Brekke, Kurt R.
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Benkenstein, Martin
14
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Brekke, Kurt Richard
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Hammerschmidt, Maik
10
Quach, Sara
10
Stauss, Bernd
10
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Falk, Tomas
8
Georgi, Dominik
8
Line, Nathaniel D.
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Witell, Lars
8
Bauer, Hans H.
7
Grégoire, Yany
7
Johnson, Lester W.
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Rahman, Zillur
7
Ringle, Christian M.
7
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Journal of retailing and consumer services
4
Journal of travel and tourism marketing
4
International journal of quality & reliability management
2
International journal of services and standards
2
Quality management journal : QMJ
2
African journal of business and economic research : AJBER
1
African journal of economic and management studies : AJEMS
1
International journal of contemporary hospitality management
1
International journal of emerging markets
1
International journal of hospitality management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of decision systems
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of strategic marketing
1
Management research review
1
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
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1
Attributes of medical tourism destination brands : case study of the Korean medical tourism market
Yu, Jongsik
;
Seo, Jungwoon
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
38
(
2021
)
1
,
pp. 107-121
Persistent link: https://www.econbiz.de/10012440375
Saved in:
2
An investigation into the link between consumer's product involvement and store loyalty : the roles of shopping value goals and information search as the mediating factors
Rokonuzzaman, Md
;
Harun, Ahasan
;
Al-Emran, Md
; …
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132265
Saved in:
3
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
4
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
5
Proactive management of customer relationship quality : an empirical investigation of mobile phone companies
Dinulescu, Catalin C.
;
Visinescu, Lucian L.
;
Prybutok, …
- In:
Journal of decision systems
27
(
2018
)
3
,
pp. 187-211
Persistent link: https://www.econbiz.de/10012164222
Saved in:
6
The battle for customer loyalty : an examination of customer loyalty in the goods and services domain
Boakye, Kwabena G.
;
Blankson, Charles
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
24
(
2017
)
4
,
pp. 21-34
Persistent link: https://www.econbiz.de/10011764220
Saved in:
7
Determinants of relationship quality and customer loyalty in retail banking : evidence from Nigeria
Izogo, Ernest Emeka
;
Reza, Abdi
;
Ogba, Ike-Elechi
; …
- In:
African journal of economic and management studies : AJEMS
8
(
2017
)
2
,
pp. 186-204
Persistent link: https://www.econbiz.de/10011734900
Saved in:
8
Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
Saved in:
9
Structural equation test of relationship quality : repurchase intention - willingness to recommend framework in retail banking
Izogo, Ernest Emeka
- In:
International journal of emerging markets
11
(
2016
)
3
,
pp. 374-394
Persistent link: https://www.econbiz.de/10011588174
Saved in:
10
Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest Emeka
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
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