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~person:"Izogo, Ernest Emeka"
~subject:"Customer satisfaction"
~subject:"Electronic Commerce"
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Search: subject_exact:"Relationship marketing"
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Customer satisfaction
Electronic Commerce
Relationship marketing
13
Beziehungsmarketing
12
Consumer behaviour
9
Konsumentenverhalten
9
Kundenzufriedenheit
9
Dienstleistungsqualität
8
Service quality
8
Nigeria
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Customer commitment
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Dienstleistungssektor
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Relationship quality
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Service industry
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Telecommunications
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Telecommunications industry
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Telekommunikation
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Telekommunikationssektor
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Customer loyalty
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Customer orientation
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Expertise
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Information sharing
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Service reliability
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Bank
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Internet marketing
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Online retailing
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Online-Handel
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Quality services
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Service assurance
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Izogo, Ernest Emeka
Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
20
Svensson, Göran
20
Prentice, Catherine
19
Gil Saura, Irene
17
Piller, Frank T.
16
Mittal, Vikas
15
Quach, Sara
15
Aksoy, Lerzan
14
Usman, Osly
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
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Klaus, Philipp
13
Wong, IpKin Anthony
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Bilgihan, Anil
12
Kim, Wansoo
12
Loureiro, Sandra Maria Correia
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Thaichon, Park
12
Wirtz, Bernd W.
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
So, Kevin Kam Fung
11
Töpfer, Armin
11
Verhoef, Peter C.
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Bauer, Hans H.
10
Blut, Markus
10
Bruhn, Manfred
10
Khan, Imran
10
McColl-Kennedy, Janet R.
10
Roberts-Lombard, Mornay
10
Schumann, Jan Hendrik
10
Van Vaerenbergh, Yves
10
Ahn, Jiseon
9
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International journal of quality & reliability management
2
African journal of business and economic research : AJBER
1
African journal of economic and management studies : AJEMS
1
International journal of emerging markets
1
International journal of retail and distribution management
1
Journal of retailing and consumer services
1
Management research review
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The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
9
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1
Negative eWOM and perceived credibility : a potent mix in consumer relationships
Izogo, Ernest Emeka
;
Jayawardhena, Chanaka
;
Karjaluoto, …
- In:
International journal of retail and distribution management
51
(
2023
)
2
,
pp. 149-169
Persistent link: https://www.econbiz.de/10013552690
Saved in:
2
Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
Saved in:
3
Determinants of relationship quality and customer loyalty in retail banking : evidence from Nigeria
Izogo, Ernest Emeka
;
Reza, Abdi
;
Ogba, Ike-Elechi
; …
- In:
African journal of economic and management studies : AJEMS
8
(
2017
)
2
,
pp. 186-204
Persistent link: https://www.econbiz.de/10011734900
Saved in:
4
Should relationship quality be measured as a disaggregated or a composite construct?
Izogo, Ernest Emeka
- In:
Management research review
39
(
2016
)
1
,
pp. 115-131
Persistent link: https://www.econbiz.de/10011535920
Saved in:
5
Structural equation test of relationship quality : repurchase intention - willingness to recommend framework in retail banking
Izogo, Ernest Emeka
- In:
International journal of emerging markets
11
(
2016
)
3
,
pp. 374-394
Persistent link: https://www.econbiz.de/10011588174
Saved in:
6
Antecedents of attitudinal loyalty in a telecom service sector : the Nigerian case
Izogo, Ernest Emeka
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 747-768
Persistent link: https://www.econbiz.de/10011591125
Saved in:
7
Service quality, customer satisfaction and loyalty in automobile repair services sector
Izogo, Ernest Emeka
;
Ogba, Ike-Elechi
- In:
International journal of quality & reliability management
32
(
2015
)
3
,
pp. 250-269
Persistent link: https://www.econbiz.de/10010531022
Saved in:
8
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
9
An empirical assessment of customer switching behavior in the Nigerian telecom industry
Izogo, Ernest Emeka
- In:
African journal of business and economic research : AJBER
8
(
2013
)
1
,
pp. 61-82
Persistent link: https://www.econbiz.de/10009783121
Saved in:
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