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~person:"Jacob, Céline"
~person:"Khan, Mahmood A."
~person:"Lynn, Michael"
~person:"Mattila, Anna S."
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Gastronomie
58
Restaurant industry
58
Consumer behaviour
36
Konsumentenverhalten
36
Tipping behaviour
19
Trinkgeld
19
Dienstleistungsqualität
17
Service quality
17
Customer satisfaction
9
Kundenzufriedenheit
9
USA
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United States
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consumer behavior
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Beschwerdemanagement
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CSR
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Complaint management
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Jacob, Céline
Khan, Mahmood A.
Lynn, Michael
Mattila, Anna S.
Jang, Soocheong
67
Lee, Seoki
44
Luca, Michael
28
DiPietro, Robin B.
24
Han, Heesup
20
Line, Nathaniel D.
19
Jin, Ginger Zhe
18
Kim, Woo Gon
16
Krueger, Alan B.
16
Kim, Jong-Hyeong
15
Cho, Meehee
14
Guéguen, Nicolas
14
Koh, Yoon
14
Hanks, Lydia
13
Hyun, Sunghyup Sean
12
Lee, Jungmin
12
Ryu, Kisang
12
Sharma, Amit
12
Bruwer, Johan
11
Campbell, Jeffrey R.
11
Gautier, Erwan
11
Hua, Nan
11
Song, Hanqun
11
Alonso, Abel Duarte
10
Bonn, Mark Andrew
10
Brewster, Zachary W.
10
Hwang, Johye
10
Kim, Eojina
10
Kim, Seongseop
10
Kimes, Sheryl E.
10
Lee, Kyuho
10
Namkung, Young
10
Park, Kwangmin
10
Susskind, Alex
10
Tang, Liang
10
Hänssler, Karl Heinz
9
Jeong, EunHa
9
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International journal of hospitality management
18
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Cornell hospitality quarterly : CQ
6
Journal of hospitality marketing & management
5
Applied economics letters
2
International journal of contemporary hospitality management
2
Journal of travel and tourism marketing
2
The Cornell hospitality quarterly
2
Global cases on hospitality industry
1
Handbook of contemporary behavioral economics : foundations and developments
1
International journal of business and globalisation : IJBG
1
International journal of revenue management : IJRM
1
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1
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1
Journal of economic behavior & organization : JEBO
1
Management science : journal of the Institute for Operations Research and the Management Sciences
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Multinational enterprises and emerging challenges of the 21st century
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ECONIS (ZBW)
58
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41
Lipstick and tipping behavior : when red lipstick enhance waitresses tips
Guéguen, Nicolas
;
Jacob, Céline
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1333-1335
Persistent link: https://www.econbiz.de/10009566944
Saved in:
42
The effect of physical distance between patrons and servers on tipping
Jacob, Céline
;
Guéguen, Nicolas
- In:
Journal of hospitality & tourism research : JHTR ; the …
36
(
2012
)
1
,
pp. 25-31
Persistent link: https://www.econbiz.de/10009504066
Saved in:
43
Effects of the Door-in-the-Face technique on restaurant customers’ behavior
Guéguen, Nicolas
;
Jacob, Céline
;
Meineri, Sébastien
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 759-761
Persistent link: https://www.econbiz.de/10009130519
Saved in:
44
Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
Saved in:
45
Tipping and service quality : a within-subjects analysis
Lynn, Michael
;
Sturman, Michael
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
2
,
pp. 269-275
Persistent link: https://www.econbiz.de/10003978784
Saved in:
46
Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
19
(
2010
)
8
,
pp. 819-841
Persistent link: https://www.econbiz.de/10008749958
Saved in:
47
Effects of songs with prosocial lyrics on tipping behavior in a restaurant
Jacob, Céline
;
Guéguen, Nicolas
;
Boulbry, Gae͏̈lle
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 761-763
Persistent link: https://www.econbiz.de/10008758162
Saved in:
48
Nine-ending prices and consumer's behavior : a field study in a restaurant
Guéguen, Nicolas
;
Jacob, Céline
;
Legoherel, Patrick
; …
- In:
International journal of hospitality management
28
(
2009
)
1
,
pp. 170-172
Persistent link: https://www.econbiz.de/10003799067
Saved in:
49
Outback Steakhouse in Korea : a success story
Lee, Kyuho
;
Khan, Mahmood A.
;
Ko, Jae-Youn
- In:
Cornell hospitality quarterly : CQ
49
(
2008
)
1
,
pp. 62-72
Persistent link: https://www.econbiz.de/10003656369
Saved in:
50
Outback Steakhouse in Korea : a commentary
Verma, Rohit
- In:
Cornell hospitality quarterly : CQ
49
(
2008
)
1
,
pp. 79-81
Persistent link: https://www.econbiz.de/10003656386
Saved in:
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