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~person:"Jacob, Céline"
~person:"Khan, Mahmood A."
~person:"Lynn, Michael"
~person:"Mattila, Anna S."
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Gastronomie
58
Restaurant industry
58
Consumer behaviour
36
Konsumentenverhalten
36
Tipping behaviour
19
Trinkgeld
19
Dienstleistungsqualität
17
Service quality
17
Customer satisfaction
9
Kundenzufriedenheit
9
USA
9
United States
9
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consumer behavior
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Beschwerdemanagement
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CSR
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Complaint management
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South Korea
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Jacob, Céline
Khan, Mahmood A.
Lynn, Michael
Mattila, Anna S.
Jang, Soocheong
67
Lee, Seoki
44
Luca, Michael
28
DiPietro, Robin B.
24
Han, Heesup
20
Line, Nathaniel D.
19
Jin, Ginger Zhe
18
Kim, Woo Gon
16
Krueger, Alan B.
16
Kim, Jong-Hyeong
15
Cho, Meehee
14
Guéguen, Nicolas
14
Koh, Yoon
14
Hanks, Lydia
13
Hyun, Sunghyup Sean
12
Lee, Jungmin
12
Ryu, Kisang
12
Sharma, Amit
12
Bruwer, Johan
11
Campbell, Jeffrey R.
11
Gautier, Erwan
11
Hua, Nan
11
Song, Hanqun
11
Alonso, Abel Duarte
10
Bonn, Mark Andrew
10
Brewster, Zachary W.
10
Hwang, Johye
10
Kim, Eojina
10
Kim, Seongseop
10
Kimes, Sheryl E.
10
Lee, Kyuho
10
Namkung, Young
10
Park, Kwangmin
10
Susskind, Alex
10
Tang, Liang
10
Hänssler, Karl Heinz
9
Jeong, EunHa
9
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International journal of hospitality management
18
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Cornell hospitality quarterly : CQ
6
Journal of hospitality marketing & management
5
Applied economics letters
2
International journal of contemporary hospitality management
2
Journal of travel and tourism marketing
2
The Cornell hospitality quarterly
2
Global cases on hospitality industry
1
Handbook of contemporary behavioral economics : foundations and developments
1
International journal of business and globalisation : IJBG
1
International journal of revenue management : IJRM
1
Journal of behavioral and experimental economics
1
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1
Journal of economic behavior & organization : JEBO
1
Management science : journal of the Institute for Operations Research and the Management Sciences
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Multinational enterprises and emerging challenges of the 21st century
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ECONIS (ZBW)
58
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58
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1
Service sweethearting : an effective way to increase tips?
Lynn, Michael
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014439935
Saved in:
2
How tip credits affect consumer tipping behavior
Lynn, Michael
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-4
Persistent link: https://www.econbiz.de/10013209299
Saved in:
3
Ethnic restaurants : bringing uniqueness to the table through handwriting
Chen, Feier
;
Liu, Qing
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
63
(
2022
)
4
,
pp. 465-478
Persistent link: https://www.econbiz.de/10013387220
Saved in:
4
Cultural differences and McDonald's : a multi-country comparative study
Khan, Mahmood A.
;
Sobaih, Abu Elnasr E.
;
Lee, Kyuho
; …
- In:
International journal of business and globalisation : IJBG
31
(
2022
)
4
,
pp. 391-411
Persistent link: https://www.econbiz.de/10013476779
Saved in:
5
The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon
;
Boone, Christopher
;
Lynn, Michael
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
Saved in:
6
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
7
Feelings of uncertainty and powerlessness from Covid-19 : implications for advertising appeals in the restaurant industry
Yang, Bi
;
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820054
Saved in:
8
Healthy taste of high status : signaling status at restaurants
Shin, Joongwon
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
61
(
2020
)
1
,
pp. 40-52
Persistent link: https://www.econbiz.de/10012158120
Saved in:
9
Technological disruptions in restaurant services : impact of innovations and delivery services
Khan, Mahmood A.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 715-732
Persistent link: https://www.econbiz.de/10012230357
Saved in:
10
Shattering the illusion of the self-earned tip : the effect of a restaurant magician on co-workers’ tips
Frank, David G.
;
Lynn, Michael
- In:
Journal of behavioral and experimental economics
87
(
2020
)
Persistent link: https://www.econbiz.de/10012498552
Saved in:
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