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~person:"Jang, Soocheong"
~person:"Keiningham, Timothy"
~subject:"Beziehungsmanagement"
~subject:"Konsumentenverhalten"
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Beziehungsmanagement
Konsumentenverhalten
Customer satisfaction
43
Kundenzufriedenheit
42
Consumer behaviour
24
Beziehungsmarketing
21
Relationship marketing
21
Dienstleistungsqualität
14
Service quality
14
Gastronomie
12
Restaurant industry
12
USA
12
United States
12
Beschwerdemanagement
9
Complaint management
9
Satisfaction
8
Loyalty
5
Service recovery
5
Share of wallet
4
Customer experience
3
Dienstleistungssektor
3
Emotion
3
Lieferantenmanagement
3
Service industry
3
Supplier relationship management
3
Zufriedenheit
3
customer satisfaction
3
Chinese
2
Chinesisch
2
Comparison
2
Confidence
2
Consumer behavior
2
Customer retention
2
Customer service
2
Elderly people
2
Factor analysis
2
Faktorenanalyse
2
Firm value
2
Immaterielle Güter
2
Intangible goods
2
Internet marketing
2
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Undetermined
12
Type of publication
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Article
23
Type of publication (narrower categories)
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Article in journal
23
Aufsatz in Zeitschrift
23
Language
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English
23
Author
All
Jang, Soocheong
Keiningham, Timothy
Han, Heesup
56
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
16
Loureiro, Sandra Maria Correia
16
Prayag, Girish
16
Mittal, Vikas
14
Aksoy, Lerzan
13
Huber, Frank
13
Söderlund, Magnus
13
Balaji, M. S.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Welsch, Heinz
12
Wu, Luorong
12
Ahn, Jiseon
11
Paul, Justin
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Bang, Nguyen
10
Barnes, Donald C.
10
Chua, Bee-Lia
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Qu, Hailin
10
Quach, Sara
10
Roschk, Holger
10
Siddiqui, Danish Ahmed
10
Sreejesh, S.
10
Yi, Youjae
10
Amin, Muslim
9
Frank, Björn
9
Kim, Woo Gon
9
Lee, Sanghyeop
9
Muskat, Birgit
9
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Published in...
All
International journal of hospitality management
7
International journal of contemporary hospitality management
3
Journal of service management
3
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of marketing
1
Journal of marketing research : JMR
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service research : JSR
1
Service business
1
The journal of services marketing
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
23
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1
The psychological and motivational aspects of restaurant experience sharing behavior on social networking sites
Kim, DongHee
;
Jang, Soocheong
- In:
Service business
13
(
2019
)
1
,
pp. 25-49
Persistent link: https://www.econbiz.de/10011965798
Saved in:
2
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
3
The practitioners' path to customer loyalty : memorable experiences or frictionless experiences?
Williams, Luke
;
Buoye, Alexander
;
Keiningham, Timothy
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305912
Saved in:
4
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
5
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
6
Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between
satisfaction
and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
7
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
8
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
9
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
10
Modeling heterogeneity in the
satisfaction
, loyalty intention, and shareholder value linkage : a cross-industry analysis at the customer and firm levels
Larivière, Bart
;
Keiningham, Timothy
;
Aksoy, Lerzan
; …
- In:
Journal of marketing research : JMR
53
(
2016
)
1
,
pp. 91-109
Persistent link: https://www.econbiz.de/10011450384
Saved in:
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