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~person:"Jang, Soocheong"
~person:"Khan, Imran"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Brand"
~subject:"Customer satisfaction"
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Search: "Customer relationship management"
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Brand
Customer satisfaction
Beziehungsmarketing
58
Relationship marketing
58
Consumer behaviour
43
Konsumentenverhalten
43
Brand management
37
Markenführung
37
Kundenzufriedenheit
29
Brand image
25
Markenimage
25
Markenartikel
17
Dienstleistungsqualität
16
Service quality
16
Social Web
12
Social web
12
Customer integration
11
Internet marketing
11
Kundenintegration
11
Online-Marketing
11
Customer engagement
10
Brand loyalty
9
Gastronomie
8
Markentreue
8
Restaurant industry
8
Confidence
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5
Brand experience
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5
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Corporate social responsibility
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Virales Marketing
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CSR
4
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41
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41
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1
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1
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41
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Jang, Soocheong
Khan, Imran
Loureiro, Sandra Maria Correia
Han, Heesup
35
Homburg, Christian
22
Mattila, Anna S.
21
Prentice, Catherine
20
Svensson, Göran
19
Hyun, Sunghyup Sean
16
Mittal, Vikas
16
Gil Saura, Irene
15
Usman, Osly
15
Aksoy, Lerzan
14
Bilgihan, Anil
14
Bruhn, Manfred
14
Gustafsson, Anders
14
Huber, Frank
14
Fetscherin, Marc
13
Wong, IpKin Anthony
13
Bang, Nguyen
12
Japutra, Arnold
12
Kim, Wansoo
12
Klaus, Philipp
12
Quach, Sara
12
Rather, Raouf Ahmad
12
Sreejesh, S.
12
Stock-Homburg, Ruth
12
Ahn, Jiseon
11
Balaji, M. S.
11
Evanschitzky, Heiner
11
Hollebeek, Linda D.
11
Keiningham, Timothy
11
King, Ceridwyn
11
Töpfer, Armin
11
Wieseke, Jan
11
Barnes, Donald C.
10
Blut, Markus
10
Casidy, Riza
10
Fournier, Susan
10
McColl-Kennedy, Janet R.
10
Ringle, Christian M.
10
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International journal of hospitality management
12
Journal of retailing and consumer services
8
Journal of promotion management : innovations in planning and applied research
4
The journal of product & brand management
2
Cogent business & management
1
European business review : EBR ; the official journal of the International Management Centres, Europe
1
International journal of business excellence
1
International journal of business performance management
1
International journal of retail and distribution management
1
International journal of wine business research : IJWBR
1
Journal of hospitality marketing & management
1
Journal of service management
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Marketing intelligence & planning
1
The international journal of bank marketing : IJBM
1
The journal of brand management : an international journal
1
The journal of services marketing
1
World review of entrepreneurship, management and sustainable development
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ECONIS (ZBW)
41
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1
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
2
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
3
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
4
Customer engagement outcomes in mobile applications : self-congruence as a moderator
Khan, Imran
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372561
Saved in:
5
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
6
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
7
Engaging with omnichannel brands : the role of consumer empowerment
Itani, Omar S.
;
Loureiro, Sandra Maria Correia
; …
- In:
International journal of retail and distribution management
51
(
2023
)
2
,
pp. 238-261
Persistent link: https://www.econbiz.de/10013552701
Saved in:
8
Service brand coolness in the construction of brand loyalty : a self-presentation theory approach
Jiménez-Barreto, Jano
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013169578
Saved in:
9
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
10
A sustainable franchisor-franchisee relationship model : toward the franchise win-win theory
Jang, Soocheong
;
Park, Kwangmin
- In:
International journal of hospitality management
76
(
2019
)
2
,
pp. 13-24
Persistent link: https://www.econbiz.de/10011982068
Saved in:
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