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~person:"Jang, Soocheong"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Brand"
~subject:"Customer satisfaction"
~subject:"Kundenintegration"
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Search: "Customer relationship management"
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| 5 applied filters
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Brand
Customer satisfaction
Kundenintegration
Beziehungsmarketing
39
Relationship marketing
39
Consumer behaviour
27
Konsumentenverhalten
27
Brand management
23
Markenführung
23
Kundenzufriedenheit
20
Brand image
17
Markenimage
17
Dienstleistungsqualität
12
Service quality
12
Markenartikel
10
Social Web
10
Social web
10
Customer engagement
7
Gastronomie
7
Internet marketing
7
Online-Marketing
7
Restaurant industry
7
Customer integration
5
USA
5
United States
5
Beschwerdemanagement
4
Brand loyalty
4
Complaint management
4
Confidence
4
Emotion
4
Markentreue
4
Vertrauen
4
Viral marketing
4
Virales Marketing
4
Airline
3
Fluggesellschaft
3
Relationship quality
3
Satisfaction
3
social media
3
Australia
2
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Article
29
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30
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30
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1
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1
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English
30
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Jang, Soocheong
Loureiro, Sandra Maria Correia
Han, Heesup
36
Hollebeek, Linda D.
32
Bruhn, Manfred
23
Prentice, Catherine
23
Homburg, Christian
22
Mattila, Anna S.
21
Svensson, Göran
19
Mittal, Vikas
18
Hyun, Sunghyup Sean
16
Kumar, V.
16
Piller, Frank T.
16
Aksoy, Lerzan
15
Gil Saura, Irene
15
Rather, Raouf Ahmad
15
Usman, Osly
15
Bang, Nguyen
14
Bilgihan, Anil
14
Fetscherin, Marc
14
Huber, Frank
14
Khan, Imran
14
Rahman, Zillur
14
Verhoef, Peter C.
14
Brodie, Roderick J.
13
Gustafsson, Anders
13
Quach, Sara
13
Stauss, Bernd
13
Wong, IpKin Anthony
13
Ahn, Jiseon
12
Balaji, M. S.
12
Conduit, Jodie
12
Evanschitzky, Heiner
12
Japutra, Arnold
12
Kim, Wansoo
12
Klaus, Philipp
12
Reichwald, Ralf
12
Sreejesh, S.
12
Stock-Homburg, Ruth
12
Wieseke, Jan
12
Blut, Markus
11
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Published in...
All
International journal of hospitality management
10
Journal of promotion management : innovations in planning and applied research
5
Journal of retailing and consumer services
4
Cogent business & management
1
International journal of business performance management
1
International journal of retail and distribution management
1
International journal of wine business research : IJWBR
1
Journal of hospitality marketing & management
1
Journal of service management
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
The journal of product & brand management
1
The journal of services marketing
1
World review of entrepreneurship, management and sustainable development
1
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ECONIS (ZBW)
30
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1
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
2
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
3
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
4
Engaging with omnichannel brands : the role of consumer empowerment
Itani, Omar S.
;
Loureiro, Sandra Maria Correia
; …
- In:
International journal of retail and distribution management
51
(
2023
)
2
,
pp. 238-261
Persistent link: https://www.econbiz.de/10013552701
Saved in:
5
Service brand coolness in the construction of brand loyalty : a self-presentation theory approach
Jiménez-Barreto, Jano
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013169578
Saved in:
6
Is differential treatment in response to service failures effective? : the roles of comparison, loyalty, and scarcity messages
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547932
Saved in:
7
A sustainable franchisor-franchisee relationship model : toward the franchise win-win theory
Jang, Soocheong
;
Park, Kwangmin
- In:
International journal of hospitality management
76
(
2019
)
2
,
pp. 13-24
Persistent link: https://www.econbiz.de/10011982068
Saved in:
8
How brand authenticity and consumer brand engagement can be expressed in reviews : a text mining approach
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of promotion management : innovations in …
26
(
2020
)
4
,
pp. 457-480
Persistent link: https://www.econbiz.de/10012179137
Saved in:
9
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
10
Promoting brand relationships : guest editorial
Loureiro, Sandra Maria Correia
- In:
Journal of promotion management : innovations in …
25
(
2019
)
3
,
pp. 301-303
Persistent link: https://www.econbiz.de/10012179024
Saved in:
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