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~person:"Kawohl, Julian"
~person:"Verhoef, Peter C."
~person:"Walsh, Gianfranco"
~subject:"Consumer behaviour"
~subject:"Kundenorientierung"
~subject:"Service quality"
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Consumer behaviour
Kundenorientierung
Service quality
Beziehungsmarketing
84
Relationship marketing
84
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74
Deutschland
24
Germany
24
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23
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23
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English
68
German
20
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Kawohl, Julian
Verhoef, Peter C.
Walsh, Gianfranco
Han, Heesup
104
Mattila, Anna S.
89
Bruhn, Manfred
79
Huber, Frank
58
Phau, Ian
56
Bauer, Hans H.
53
Loureiro, Sandra Maria Correia
52
Jang, Soocheong
51
Wiedmann, Klaus-Peter
51
Homburg, Christian
44
Hollebeek, Linda D.
42
Prybutok, Victor R.
41
Gierl, Heribert
40
Bang, Nguyen
39
Rahman, Zillur
39
Dwivedi, Yogesh Kumar
38
Prentice, Catherine
38
Khare, Arpita
36
Herrmann, Andreas
35
Ko, Eunju
35
Wong, IpKin Anthony
35
Hyun, Sunghyup Sean
34
Kumar, V.
34
Gil Saura, Irene
33
Rajagopal
33
Swoboda, Bernhard
33
Bagozzi, Richard P.
32
Usman, Osly
32
Vrontis, Demetris
32
Melewar, T. C.
30
Paul, Justin
30
Septianto, Felix
30
Balaji, M. S.
29
Grewal, Dhruv
29
Kim, Woo Gon
29
Ko, Yong Jae
29
McColl-Kennedy, Janet R.
29
Sarkar, Abhigyan
29
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Erasmus Research Institute of Management
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Marketing : ZFP ; journal of research and management
9
ERIM report series research in management
6
Jahrbuch der Absatz- und Verbrauchsforschung
5
European management journal
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Psychology & marketing
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GfK marketing intelligence review : Marketingforschung für die Praxis
1
International journal of management reviews : IJMR
1
International marketing review
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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Journal of retailing and consumer services
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MSI reports : working paper series
1
Marketing accountability for marketing and non-marketing outcomes
1
Marketing letters : a journal of research in marketing
1
Research series / Erasmus Universiteit Rotterdam
1
Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
1
Schriftenreihe Marketing, Management
1
The journal of product & brand management
1
The journal of services marketing
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
Tinbergen Institute research series
1
Transolve - Projektbericht 3(2008)
1
Transolve - Projektbericht 6(2009)
1
Universia business review : UBR
1
Yearbook of marketing and consumer research
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Zeitschrift für Energiewirtschaft : ZfE
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ECONIS (ZBW)
85
USB Cologne (business full texts)
2
USB Cologne (EcoSocSci)
1
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1
Loyalty programmes : current
knowledge
and research directions
Dorotic, Matilda
;
Bijmolt, Tammo H. A.
;
Verhoef, Peter C.
- In:
International journal of management reviews : IJMR
14
(
2012
)
3
,
pp. 217-237
Persistent link: https://www.econbiz.de/10009621196
Saved in:
2
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
3
Customer experience creation : determinants, dynamics and
management
strategies
Verhoef, Peter C.
;
Lemon, Katherine N.
;
Parasuraman, A.
; …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 31-41
Persistent link: https://www.econbiz.de/10003834491
Saved in:
4
Multichannel customer
management
: understanding research shopping ; report No. 06-126
Verhoef, Peter C.
;
Neslin, Scott A.
;
Vroomen, Björn
- In:
MSI reports : working paper series
(
2006
)
4
,
pp. 101-126
Persistent link: https://www.econbiz.de/10003420486
Saved in:
5
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
6
Relationships among immigrant consumers' cultural orientation, innovativeness and opinion leadership
Walsh, Gianfranco
- In:
International marketing review
39
(
2022
)
1
,
pp. 80-104
Persistent link: https://www.econbiz.de/10013169635
Saved in:
7
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
8
Consumer connectivity in a complex, technology-enabled, and mobile-oriented world with smart products
Verhoef, Peter C.
;
Stephen, Andrew T.
;
Kannan, P. K.
; …
- In:
Journal of interactive marketing : a quarterly …
40
(
2017
),
pp. 1-8
Persistent link: https://www.econbiz.de/10011777290
Saved in:
9
Customer feedback metrics for marketing accountability
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Marketing accountability for marketing and …
,
(pp. 49-74)
.
2021
Persistent link: https://www.econbiz.de/10012653774
Saved in:
10
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
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