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~person:"Keiningham, Timothy"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Brand loyalty"
~subject:"Customer satisfaction"
~subject:"Kundenintegration"
~type_genre:"Article in journal"
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Brand loyalty
Customer satisfaction
Kundenintegration
Beziehungsmarketing
41
Relationship marketing
41
Consumer behaviour
33
Konsumentenverhalten
33
Brand management
22
Markenführung
22
Kundenzufriedenheit
21
Brand image
15
Markenimage
15
Social Web
11
Social web
11
Brand
10
Dienstleistungsqualität
10
Markenartikel
10
Service quality
10
Customer engagement
7
Satisfaction
7
Internet marketing
6
Online-Marketing
6
Customer integration
5
Viral marketing
4
Virales Marketing
4
Airline
3
Australia
3
Australien
3
Confidence
3
Customer experience
3
Customer loyalty
3
Customer retention
3
Emotion
3
Fluggesellschaft
3
Kundenbindung
3
Loyalty
3
Markentreue
3
Share of wallet
3
Vertrauen
3
Zufriedenheit
3
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Undetermined
21
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Article
27
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Article in journal
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27
Aufsatz im Buch
1
Book section
1
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English
27
Author
All
Keiningham, Timothy
Loureiro, Sandra Maria Correia
Han, Heesup
36
Hollebeek, Linda D.
28
Prentice, Catherine
23
Mattila, Anna S.
19
Svensson, Göran
19
Gil Saura, Irene
17
Rather, Raouf Ahmad
16
Hyun, Sunghyup Sean
15
Khan, Imran
14
Gustafsson, Anders
13
Rahman, Zillur
13
Wong, IpKin Anthony
13
Balaji, M. S.
12
Bang, Nguyen
12
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Quach, Sara
12
Aksoy, Lerzan
11
Evanschitzky, Heiner
11
So, Kevin Kam Fung
11
Verhoef, Peter C.
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Brodie, Roderick J.
10
Izogo, Ernest Emeka
10
Kumar, V.
10
McColl-Kennedy, Janet R.
10
Roberts-Lombard, Mornay
10
Sreejesh, S.
10
Thaichon, Park
10
Thurasamy Ramayah
10
Blut, Markus
9
Casidy, Riza
9
Fatma, Mobin
9
Gong, Taeshik
9
Grégoire, Yany
9
Itani, Omar S.
9
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Published in...
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Journal of retailing and consumer services
5
Journal of promotion management : innovations in planning and applied research
3
Journal of service management
3
International journal of hospitality management
2
International journal of business performance management
1
International journal of wine business research : IJWBR
1
Journal of creating value
1
Journal of hospitality marketing & management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing
1
Journal of marketing research : JMR
1
Journal of service research
1
Journal of service research : JSR
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
The journal of product & brand management
1
The journal of services marketing
1
World review of entrepreneurship, management and sustainable development
1
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ECONIS (ZBW)
27
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1
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
2
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
3
Service brand coolness in the construction of brand loyalty : a self-presentation theory approach
Jiménez-Barreto, Jano
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013169578
Saved in:
4
Understanding segment-specific key drivers to guide strategy : the impact of value on key drivers of relative satisfaction
Perkins-Munn, Tiffany
;
Evans, Heather
;
Buoye, Alexander
; …
- In:
Journal of creating value
8
(
2022
)
2
,
pp. 284-305
Persistent link: https://www.econbiz.de/10014581509
Saved in:
5
How brand authenticity and consumer brand engagement can be expressed in reviews : a text mining approach
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of promotion management : innovations in …
26
(
2020
)
4
,
pp. 457-480
Persistent link: https://www.econbiz.de/10012179137
Saved in:
6
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
7
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
8
The practitioners' path to customer loyalty : memorable experiences or frictionless experiences?
Williams, Luke
;
Buoye, Alexander
;
Keiningham, Timothy
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305912
Saved in:
9
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
10
Analysing consumer-brand engagement through appreciative listening on social network platforms
Pina, Lídia Silveira
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of promotion management : innovations in …
25
(
2019
)
3
,
pp. 304-313
Persistent link: https://www.econbiz.de/10012179025
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