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~person:"Keiningham, Timothy"
~subject:"Beziehungsmanagement"
~subject:"Konsumentenverhalten"
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Search: subject:"Satisfaction"
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Beziehungsmanagement
Konsumentenverhalten
Customer satisfaction
22
Kundenzufriedenheit
21
Beziehungsmarketing
12
Relationship marketing
12
Consumer behaviour
11
Satisfaction
6
Dienstleistungsqualität
4
Loyalty
4
Service quality
4
Share of wallet
4
USA
4
United States
4
Customer experience
3
customer satisfaction
3
Customer retention
2
Firm value
2
Immaterielle Güter
2
Intangible goods
2
Kundenbindung
2
Market share
2
Marketing management
2
Marketingmanagement
2
Marktanteil
2
Relative metrics
2
Service design
2
Service encounter
2
Unternehmenswert
2
Zufriedenheit
2
Accounting valuation
1
Air transport
1
Airline
1
Allocation
1
Allokation
1
Attachment style
1
Australia
1
Australien
1
Banks
1
Beschwerdemanagement
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Betriebsklima
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Keiningham, Timothy
Han, Heesup
56
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
16
Loureiro, Sandra Maria Correia
16
Prayag, Girish
16
Mittal, Vikas
14
Aksoy, Lerzan
13
Huber, Frank
13
Jang, Soocheong
13
Söderlund, Magnus
13
Balaji, M. S.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Welsch, Heinz
12
Wu, Luorong
12
Ahn, Jiseon
11
Paul, Justin
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Bang, Nguyen
10
Barnes, Donald C.
10
Chua, Bee-Lia
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Qu, Hailin
10
Quach, Sara
10
Roschk, Holger
10
Siddiqui, Danish Ahmed
10
Sreejesh, S.
10
Yi, Youjae
10
Amin, Muslim
9
Frank, Björn
9
Kim, Woo Gon
9
Lee, Sanghyeop
9
Muskat, Birgit
9
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Journal of service management
3
Journal of business research : JBR
1
Journal of marketing
1
Journal of marketing research : JMR
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service research : JSR
1
The journal of services marketing
1
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ECONIS (ZBW)
10
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1
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10
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1
The practitioners' path to customer loyalty : memorable experiences or frictionless experiences?
Williams, Luke
;
Buoye, Alexander
;
Keiningham, Timothy
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305912
Saved in:
2
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
3
Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between
satisfaction
and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
4
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
5
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
6
Modeling heterogeneity in the
satisfaction
, loyalty intention, and shareholder value linkage : a cross-industry analysis at the customer and firm levels
Larivière, Bart
;
Keiningham, Timothy
;
Aksoy, Lerzan
; …
- In:
Journal of marketing research : JMR
53
(
2016
)
1
,
pp. 91-109
Persistent link: https://www.econbiz.de/10011450384
Saved in:
7
Does loyalty span domains? : examining the relationship between consumer loyalty, other loyalties and happiness
Aksoy, Lerzan
;
Keiningham, Timothy
;
Buoye, Alexander
; …
- In:
Journal of business research : JBR
68
(
2015
)
12
,
pp. 2464-2476
Persistent link: https://www.econbiz.de/10011399506
Saved in:
8
The cumulative effect of
satisfaction
with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
Saved in:
9
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
10
Does
satisfaction
matter more if a multichannel customer is also a multicompany customer?
Larivière, Bart
;
Aksoy, Lerzan
;
Cooil, Bruce
; …
- In:
Journal of service management
22
(
2011
)
1
,
pp. 39-66
Persistent link: https://www.econbiz.de/10009010795
Saved in:
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