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~person:"Klaus, Philipp"
~person:"Prybutok, Victor R."
~subject:"Customer satisfaction"
~subject:"Konsumentenverhalten"
~subject:"Quality management"
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Search: subject:"Service quality"
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Customer satisfaction
Konsumentenverhalten
Quality management
Dienstleistungsqualität
56
Service quality
56
Kundenzufriedenheit
29
Consumer behaviour
24
Beziehungsmarketing
22
Relationship marketing
22
Qualitätsmanagement
12
Customer experience
9
Fast-food industry
8
Schnellgastronomie
8
USA
7
United States
7
Hospital
6
Krankenhaus
6
PLS-SEM
6
Product quality
6
Produktqualität
6
Measurement
5
Messung
5
service quality
5
Beschwerdemanagement
4
Complaint management
4
Customer service
4
Gastronomie
4
Gesundheitsversorgung
4
Health care
4
Kundenservice
4
Online retailing
4
Online-Handel
4
Restaurant industry
4
Structural equation model
4
Strukturgleichungsmodell
4
China
3
Comparison
3
E-commerce
3
Einzelhandel
3
Electronic Commerce
3
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Undetermined
24
Type of publication
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Article
44
Book / Working Paper
2
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Article in journal
46
Aufsatz in Zeitschrift
46
Collection of articles of several authors
2
Sammelwerk
2
Language
All
English
46
Author
All
Klaus, Philipp
Prybutok, Victor R.
Han, Heesup
39
Bruhn, Manfred
33
Mattila, Anna S.
33
Usman, Osly
27
Prentice, Catherine
26
McColl-Kennedy, Janet R.
22
Shahin, Arash
21
Sharma, Piyush
21
Balaji, M. S.
17
Wong, IpKin Anthony
17
Gustafsson, Anders
15
Jang, Soocheong
15
Rahman, Zillur
15
Sparks, Beverley
15
Gong, Taeshik
14
Line, Nathaniel D.
14
Marimon, Frederic
14
Söderlund, Magnus
14
Edvardsson, Bo
13
Hyun, Sunghyup Sean
13
Bilgihan, Anil
12
McFadden, Kathleen L.
12
Sreejesh, S.
12
Van Vaerenbergh, Yves
12
Ali, Faizan
11
Amin, Muslim
11
Dahlgaard-Park, Su Mi
11
Grégoire, Yany
11
Gursoy, Dogan
11
Hanks, Lydia
11
Park, Jungkun
11
Propper, Carol
11
Quach, Sara
11
Ringle, Christian M.
11
Talib, Faisal
11
Witell, Lars
11
Zhang, Min
11
Benkenstein, Martin
10
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Published in...
All
Quality management journal : QMJ
15
Journal of retailing and consumer services
5
The journal of services marketing
4
International journal of services and standards
3
Journal of decision systems
2
European journal of marketing
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of market research
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of services and standards : IJSS
1
Journal of business research : JBR
1
Journal of service management
1
Journal of service research
1
Journal of strategic marketing
1
Operations management research : OMR ; advancing practice through theory
1
Socio-economic planning sciences : the international journal of public sector decision-making
1
The international journal of bank marketing : IJBM
1
The journal of product & brand management
1
The service industries journal
1
Thunderbird international business review
1
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ECONIS (ZBW)
46
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1
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10
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46
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1
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
2
The value of visual quality and
service
quality
to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
3
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
4
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
5
What matters most to ultra-high-net-worth individuals? : exploring the UHNWI luxury customer experience (ULCX)
Klaus, Philipp
- In:
The journal of product & brand management
31
(
2022
)
3
,
pp. 368-376
Persistent link: https://www.econbiz.de/10013164342
Saved in:
6
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
7
Come fly with me : exploring the private aviation customer experience (PAX)
Klaus, Philipp
;
Tarquini-Poli, Annalisa
- In:
European journal of marketing
56
(
2022
)
4
,
pp. 1126-1152
Persistent link: https://www.econbiz.de/10013350954
Saved in:
8
A higher education student
service
quality
and satisfaction model
Senn, William D.
;
Boonme, Kittipong
;
Prybutok, Gayle
; …
- In:
International journal of services and standards : IJSS
13
(
2019
)
1/2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10012285546
Saved in:
9
Insights into the antecedents of fast-food purchase intention and the relative positioning of quality
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 83-100
Persistent link: https://www.econbiz.de/10011976328
Saved in:
10
Insights into the antecedents of fast-food purchase intention and the relative positioning of quality
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 83-100
Persistent link: https://www.econbiz.de/10012309488
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