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~person:"Klaus, Philipp"
~person:"Wieseke, Jan"
~type_genre:"Article in journal"
~type_genre:"Festschrift"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Beziehungsmarketing
43
Relationship marketing
43
Consumer behaviour
27
Konsumentenverhalten
27
Customer satisfaction
20
Kundenzufriedenheit
20
Dienstleistungsqualität
17
Service quality
17
Customer experience
13
Salespeople
10
Verkaufspersonal
10
Selling
5
Verkauf
5
Einzelhandel
4
Emotion
4
Internet marketing
4
Online-Marketing
4
Retail trade
4
customer experience
4
customer satisfaction
4
B-to-B-Marketing
3
Business-to-business marketing
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Customer experience management
3
Deutschland
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Dienstleistung
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Dienstleistungssektor
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Germany
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Marketingmanagement
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Reisevermittler
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Service industry
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Services
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Travel agency
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Unternehmenserfolg
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Willingness to pay
3
Zahlungsbereitschaftsanalyse
3
customer experience management
3
personal selling
3
Customer experience quality
2
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Article
43
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Article in journal
Festschrift
Aufsatz in Zeitschrift
43
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2
Aufsatz im Buch
2
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English
41
German
2
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Klaus, Philipp
Wieseke, Jan
Kumar, V.
55
Han, Heesup
52
Hollebeek, Linda D.
42
Mattila, Anna S.
36
Gil Saura, Irene
35
Verhoef, Peter C.
35
Smith, Alan D.
31
Palmatier, Robert W.
30
Prentice, Catherine
30
Svensson, Göran
30
Homburg, Christian
29
Loureiro, Sandra Maria Correia
28
Bruhn, Manfred
27
Herrmann, Andreas
27
Agnihotri, Raj
24
Grewal, Dhruv
24
Hyun, Sunghyup Sean
24
Walsh, Gianfranco
24
Bang, Nguyen
23
Vrontis, Demetris
23
Huber, Frank
22
Thaichon, Park
22
Evanschitzky, Heiner
21
Rather, Raouf Ahmad
21
Ruyter, Ko de
21
Wong, IpKin Anthony
21
Balaji, M. S.
20
Harrigan, Paul
20
Kumar, Vikas
20
Quach, Sara
20
Karjaluoto, Heikki
19
Khan, Imran
19
Sesé, F. Javier
19
So, Kevin Kam Fung
19
Casidy, Riza
18
Gustafsson, Anders
18
Kim, Wansoo
18
Neslin, Scott A.
18
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Journal of retailing and consumer services
6
The journal of services marketing
6
Journal of marketing
5
Journal of the Academy of Marketing Science
4
Journal of service research : JSR
3
International journal of market research
2
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
Journal of business economics : JBE
1
Journal of business research : JBR
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of personal selling & sales management
1
Journal of retailing
1
Journal of service management
1
Journal of service research
1
Marketing letters : a journal of research in marketing
1
Schmalenbach business review : sbr
1
Technological forecasting & social change : an international journal
1
The international journal of bank marketing : IJBM
1
The journal of personal selling & sales management : JPSSM
1
The journal of product & brand management
1
Tourismus-Journal : Zeitschrift für tourismuswissenschaftliche Forschung und Praxis
1
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ECONIS (ZBW)
43
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1
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10
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43
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1
No conversion, no conversation : consequences of retail salespeople disengaging from unpromising prospects
Cron, William L.
;
Alavi, Sascha
;
Habel, Johannes
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
3
,
pp. 502-520
Persistent link: https://www.econbiz.de/10012548062
Saved in:
2
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
3
There is a secret to success : Linking customer experience management practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
4
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
5
A glimpse of the future retail customer experience : guidelines for research and practice : editorial
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-3
Persistent link: https://www.econbiz.de/10014303398
Saved in:
6
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
7
What matters most to ultra-high-net-worth individuals? : exploring the UHNWI luxury customer experience (ULCX)
Klaus, Philipp
- In:
The journal of product & brand management
31
(
2022
)
3
,
pp. 368-376
Persistent link: https://www.econbiz.de/10013164342
Saved in:
8
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
9
What comprises a successful key account manager? : differences in the drivers of sales performance between key account managers and regular salespeople
Hengstebeck, Berenika B.
;
Kassemeier, Roland
;
Wieseke, Jan
- In:
Industrial marketing management : the international …
106
(
2022
),
pp. 392-404
Persistent link: https://www.econbiz.de/10014226538
Saved in:
10
The interplaying factors of the robotic tourism experience : the customer journey's touchpoints, context, and qualities
Manthiou, Aikaterini
;
Klaus, Philipp
- In:
Technological forecasting & social change : an …
177
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013345867
Saved in:
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