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~person:"Klaus, Philipp"
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Customer satisfaction
13
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13
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12
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12
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12
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12
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customer experience management
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Klaus, Philipp
Clark, Andrew E.
215
Stutzer, Alois
190
Oswald, Andrew J.
188
Frey, Bruno S.
162
Bryson, Alex
134
Blanchflower, David G.
128
Powdthavee, Nattavudh
125
Ferrer-i-Carbonell, Ada
118
Welsch, Heinz
107
Knabe, Andreas
99
Bjørnskov, Christian
90
Becchetti, Leonardo
89
Wolfers, Justin
89
Helliwell, John F.
87
Wagner, Gert G.
86
Han, Heesup
83
Frijters, Paul
82
Hetschko, Clemens
76
Merz, Joachim
76
Stevenson, Betsey
75
Fischer, Justina A. V.
72
Easterlin, Richard A.
71
Sousa-Poza, Alfonso
71
Graham, Carol
70
Schwarze, Johannes
70
Chadi, Adrian
67
Dreher, Axel
67
Homburg, Christian
64
Headey, Bruce
63
Schöb, Ronnie
63
Binder, Martin
61
Wunder, Christoph
61
Akay, Alpaslan
60
Proto, Eugenio
60
Senik-Leygonie, Claudia
58
D'Ambrosio, Conchita
54
Praag, Bernard M. S. van
54
Karatepe, Osman M.
52
Schupp, Jürgen
51
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50
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The journal of services marketing
4
International journal of market research
2
Journal of retailing and consumer services
2
Journal of service management
2
Journal of business research : JBR
1
Journal of service research
1
The international journal of bank marketing : IJBM
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ECONIS (ZBW)
13
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1
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1
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
2
There is a secret to success : Linking customer experience management practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
3
The dawn of traditional CX metrics? : examining
satisfaction
, EXQ, and WAR
Imhof, Gustavo
;
Klaus, Philipp
- In:
International journal of market research
62
(
2020
)
6
,
pp. 673-688
Persistent link: https://www.econbiz.de/10012308994
Saved in:
4
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
5
Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
Saved in:
6
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
7
Customer experience, not brands will be on the iron throne
Klaus, Philipp
- In:
International journal of market research
62
(
2020
)
1
,
pp. 6-8
Persistent link: https://www.econbiz.de/10012173316
Saved in:
8
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
9
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
10
It's just not fair : exploring the effects of firm customization on unfairness perceptions, trust and loyalty
Bang, Nguyen
;
Klaus, Philipp
;
Simkin, Lyndon
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 484-497
Persistent link: https://www.econbiz.de/10010434595
Saved in:
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