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~person:"Lee, JungHoon"
~person:"Prentice, Catherine"
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Search: subject_exact:"Kollektive Intelligenz"
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Intelligence
19
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Dienstleistungsqualität
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8
Service quality
8
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6
Kundenservice
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Lee, JungHoon
Prentice, Catherine
Heckman, James J.
29
Ugoani, John
17
Humphries, John Eric
16
Woessmann, Ludger
14
Gill, David
12
Ashkanasy, Neal M.
10
Cobb-Clark, Deborah A.
10
Borghans, Lex
9
Cunha, Flávio
9
Hanushek, Eric Alan
9
Singh, Prakash
9
Usman, Osly
9
Boyatzis, Richard E.
8
Furnham, Adrian
8
Gerli, Fabrizio
8
Kappagoda, U.W.M.R. Sampath
8
Luu Trong Tuan
8
Prowse, Victoria
8
Higgs, Malcolm
7
Humphrey, Ronald H.
7
Jarboui, Anis
7
Laxminarayan, Ramanan
7
Mani, Subha
7
Nandi, Arindam
7
Schennach, Susanne M.
7
Bonesso, Sara
6
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Das, Jishnu
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Gunkel, Marjaana
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Jordan, Peter
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Lin, Dajun
6
Ruhm, Christopher J.
6
Sankhil Lamkang, Anjana
6
Schils, Trudie
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Schurer, Stefanie
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International journal of hospitality management
4
Journal of retailing and consumer services
4
Journal of hospitality marketing & management
2
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
1
Journal of business research : JBR
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service theory and practice
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Knowledge management research & practice : KMRP ; an official journal of the OR Society
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Services marketing quarterly
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The journal of brand management : an international journal
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ECONIS (ZBW)
19
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1
Want to feel better, share what you know
Prentice, Catherine
;
Zeidan, Susan
;
Nguyen Tuyet-Mai
- In:
Knowledge management research & practice : KMRP ; an …
21
(
2023
)
5
,
pp. 1008-1019
Persistent link: https://www.econbiz.de/10014369748
Saved in:
2
Engaging with intelligent voice assistants for wellbeing and brand attachment
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
; …
- In:
The journal of brand management : an international journal
30
(
2023
)
5
,
pp. 449-460
Persistent link: https://www.econbiz.de/10014372615
Saved in:
3
Managing burnout from engagement-derived acting strategy
Prentice, Catherine
;
Snell, Lan
;
Sok, Phyra
- In:
Journal of service theory and practice
33
(
2023
)
4
,
pp. 577-597
Persistent link: https://www.econbiz.de/10014302390
Saved in:
4
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
5
Addressing service profit chain with artificial and emotional intelligence
He, Wei
;
Prentice, Catherine
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 730-756
Persistent link: https://www.econbiz.de/10013327889
Saved in:
6
Systematic literature review on emotional intelligence and conflict management
Winardi, Michael Aswin
;
Prentice, Catherine
;
Weaven, Scott
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
3
,
pp. 372-397
Persistent link: https://www.econbiz.de/10013326465
Saved in:
7
Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
Saved in:
8
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
9
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
10
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
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