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~person:"Mattila, Anna S."
~subject:"Emotion"
~subject:"Hotellerie"
~subject:"Relationship marketing"
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Emotion
Hotellerie
Relationship marketing
Consumer behaviour
76
Konsumentenverhalten
76
Beziehungsmarketing
37
Dienstleistungsqualität
34
Service quality
34
Customer satisfaction
32
Kundenzufriedenheit
32
Beschwerdemanagement
24
Complaint management
24
Hotel industry
20
Corporate Social Responsibility
19
Corporate social responsibility
19
Gastronomie
18
Restaurant industry
18
USA
17
United States
17
Gastgewerbe
12
Hospitality industry
12
Customer service
10
Experiment
10
Kundenservice
10
Preismanagement
8
Pricing strategy
8
Advertising effects
7
Kundenbindungsprogramm
7
Loyalty program
7
Werbewirkung
7
Advertising
6
CSR
6
Firm performance
6
Gender
6
Unternehmenserfolg
6
Werbung
6
Geschlecht
5
Selbstbedienung
5
Self-service
5
Viral marketing
5
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32
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1
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Article
62
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Article in journal
60
Aufsatz in Zeitschrift
60
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2
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2
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English
62
Author
All
Mattila, Anna S.
Bruhn, Manfred
112
Homburg, Christian
108
Han, Heesup
90
Kumar, V.
80
Huber, Frank
59
Verhoef, Peter C.
55
Karatepe, Osman M.
51
Herrmann, Andreas
50
Hollebeek, Linda D.
50
Bauer, Hans H.
47
Law, Chun Hung Roberts
47
Piller, Frank T.
46
Ashkanasy, Neal M.
44
Stauss, Bernd
44
Krafft, Manfred
43
Gil Saura, Irene
40
Palmatier, Robert W.
40
Loureiro, Sandra Maria Correia
38
Prentice, Catherine
38
Mittal, Vikas
36
Hyun, Sunghyup Sean
35
Wiedmann, Klaus-Peter
35
Hippner, Hajo
34
Stock-Homburg, Ruth
34
Svensson, Göran
34
Smith, Alan D.
33
Walsh, Gianfranco
33
Jang, Soocheong
32
Kim, Woo Gon
32
Okumus, Fevzi
32
Thaichon, Park
32
Van den Poel, Dirk
32
Wilde, Klaus D.
32
Wong, IpKin Anthony
31
Matzler, Kurt
30
Neslin, Scott A.
30
Reichwald, Ralf
30
Vrontis, Demetris
30
Reinartz, Werner J.
29
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Published in...
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International journal of hospitality management
19
The journal of services marketing
7
Cornell hospitality quarterly : CQ
4
Journal of hospitality marketing & management
4
International journal of contemporary hospitality management
3
Journal of business research : JBR
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service research
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Services marketing quarterly
2
Tourism economics : the business and finance of tourism and recreation
2
Handbook of hospitality marketing management
1
International journal of internet marketing and advertising : IJIMA
1
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of marketing theory and practice
1
Journal of retailing
1
Journal of service management
1
The Cornell School of hotel administration handbook of applied hospitality strategy
1
The Cornell hospitality quarterly
1
The journal of product & brand management
1
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ECONIS (ZBW)
62
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1
The impact of environmental
management
on firm performance in the U.S. lodging REITs : the moderating role of outside board of directors
Yeon, Jihwan
;
Lee, Seoki
;
Jolly, Phillip M.
;
Mattila, …
- In:
Tourism economics : the business and finance of tourism …
29
(
2023
)
2
,
pp. 513-532
Persistent link: https://www.econbiz.de/10014246049
Saved in:
2
Improving service
management
in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
3
Hotel revenue
management
and the Internet : the effect of price presentation strategies on customers' willingness to book
Noone, Breffni M.
;
Mattila, Anna S.
- In:
International journal of hospitality management
28
(
2009
)
2
,
pp. 272-279
Persistent link: https://www.econbiz.de/10003827290
Saved in:
4
Does crowdsourcing necessarily lead to brand engagement? : the role of crowdsourcing cues and relationship norms on customer-brand relationships
Herter, Márcia Maurer
;
Shuqair, Saleh
;
Pinto, Diego Costa
- In:
The journal of product & brand management
32
(
2023
)
7
,
pp. 988-1004
Persistent link: https://www.econbiz.de/10014334390
Saved in:
5
Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh
;
Pinto, Diego Costa
;
Cruz-Jesus, Frederico
; …
- In:
Journal of business research : JBR
151
(
2022
),
pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
Saved in:
6
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
7
The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions
Stadlthanner, Katja Anna
;
Andreu, Luisa
;
Ribeiro, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 777-796
Persistent link: https://www.econbiz.de/10013357136
Saved in:
8
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
9
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
10
An empathy lens into peer service providers : personal versus commercial hosts
Shuqair, Saleh
;
Pinto, Diego Costa
;
Mattila, Anna S.
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328029
Saved in:
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