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~person:"Mattila, Anna S."
~subject:"Germany"
~subject:"Großbritannien"
~subject:"Indien"
~subject:"Innovation"
~subject:"Kapitaleinkommen"
~subject:"Konsumentenverhalten"
~subject:"Lieferkette"
~subject:"Wirkungsanalyse"
~type_genre:"Article in journal"
~type_genre:"Aufsatz im Buch"
~type_genre:"Book section"
~type_genre:"Fallstudie"
~type_genre:"Übersichtsarbeit"
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Germany
Großbritannien
Indien
Innovation
Kapitaleinkommen
Konsumentenverhalten
Lieferkette
Wirkungsanalyse
Consumer behaviour
98
Dienstleistungsqualität
39
Service quality
39
Beziehungsmarketing
38
Relationship marketing
38
Customer satisfaction
37
Kundenzufriedenheit
37
Beschwerdemanagement
24
Complaint management
24
Corporate Social Responsibility
21
Corporate social responsibility
21
Gastronomie
21
Hotel industry
21
Hotellerie
21
Restaurant industry
21
USA
21
United States
21
Emotion
16
Gastgewerbe
14
Hospitality industry
14
Preismanagement
14
Pricing strategy
14
Experiment
13
Customer service
10
Kundenservice
10
Advertising effects
8
Gender
8
Internet marketing
8
Online-Marketing
8
Viral marketing
8
Virales Marketing
8
Werbewirkung
8
CSR
7
Geschlecht
7
Kundenbindungsprogramm
7
Loyalty program
7
Advertising
6
Firm performance
6
Hospital
6
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Undetermined
65
Free
3
Type of publication
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Article
99
Type of publication (narrower categories)
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Article in journal
Aufsatz im Buch
Book section
Fallstudie
Übersichtsarbeit
Aufsatz in Zeitschrift
99
Language
All
English
99
Author
All
Mattila, Anna S.
Wagner, Gert G.
226
Wagner, Joachim
209
Gupta, Rangan
179
Zimmermann, Klaus F.
179
Nierhaus, Wolfgang
166
Bellmann, Lutz
160
Boss, Alfred
159
Fritsch, Michael
151
Audretsch, David B.
147
Choi, Tsan-Ming
144
Cheng, T. C. E.
137
Schmähl, Winfried
135
Berthold, Norbert
132
Walwei, Ulrich
131
Börsch-Supan, Axel
127
Küting, Karlheinz
126
Schiereck, Dirk
121
Han, Heesup
120
Herzig, Norbert
120
Bosch, Gerhard
119
Schnabel, Claus
116
Wittenberg, Erich
115
Bach, Stefan
111
Gunasekaran, Angappa
111
Wright, Mike
111
Schmidt, Christoph M.
109
Blundell, Richard W.
108
Städtler, Arno
107
Tiwari, Aviral Kumar
107
Zaremba, Adam
107
Sarkis, Joseph
106
Govindan, Kannan
105
Machin, Stephen
105
Schupp, Jürgen
104
Steiner, Viktor
103
Dwivedi, Yogesh Kumar
102
Kraus, Sascha
102
Gierl, Heribert
101
Ivanov, Dmitry
99
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Published in...
All
International journal of hospitality management
26
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
The journal of services marketing
7
Cornell hospitality quarterly : CQ
5
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Journal of service management
4
The Cornell hospitality quarterly
4
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
European journal of marketing
1
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of marketing theory and practice
1
Journal of retailing
1
Marketing intelligence & planning
1
The journal of product & brand management
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
99
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1
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10
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99
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1
Instant karma : how the karmic-investment mindset affects customer engagement with corporate charitable giving requests
Xue, Xunyue
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
4
,
pp. 770-782
Persistent link: https://www.econbiz.de/10014633713
Saved in:
2
Leveraging online selling through social media influencers
Shuqair, Saleh
;
Filieri, Raffaele
;
Viglia, Giampaolo
; …
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014536195
Saved in:
3
Reducing resistance to sponsorship disclosure : the role of experiential versus material posts
Shuqair, Saleh
;
Viglia, Giampaolo
;
Pinto, Diego Costa
; …
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
4
,
pp. 959-973
Persistent link: https://www.econbiz.de/10014582416
Saved in:
4
Corporate sociopolitical activism (CSA) : the role of perceived impact on consumer response to contribution type
Atanga, Barbara Apaalabono
;
Mattila, Anna S.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014325587
Saved in:
5
Cross-category add-on bundling : impact of the consumption nature of bundled products on discount framing effectiveness
Song, Myungkeun
;
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
1
,
pp. 197-216
Persistent link: https://www.econbiz.de/10014245298
Saved in:
6
Does crowdsourcing necessarily lead to brand engagement? : the role of crowdsourcing cues and relationship norms on customer-brand relationships
Herter, Márcia Maurer
;
Shuqair, Saleh
;
Pinto, Diego Costa
- In:
The journal of product & brand management
32
(
2023
)
7
,
pp. 988-1004
Persistent link: https://www.econbiz.de/10014334390
Saved in:
7
Generation influences perceived coolness but not favorable attitudes toward cool hotel brands
Chen, Feier
;
Quadri-Felitti, Donna
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
64
(
2023
)
1
,
pp. 95-103
Persistent link: https://www.econbiz.de/10014229652
Saved in:
8
Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh
;
Pinto, Diego Costa
;
Cruz-Jesus, Frederico
; …
- In:
Journal of business research : JBR
151
(
2022
),
pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
Saved in:
9
The effect of smart shopper self-perceptions on word-of-mouth behaviors in the loyalty reward program context
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
2
,
pp. 243-266
Persistent link: https://www.econbiz.de/10012800229
Saved in:
10
The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions
Stadlthanner, Katja Anna
;
Andreu, Luisa
;
Ribeiro, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 777-796
Persistent link: https://www.econbiz.de/10013357136
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