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~person:"McFadden, Kathleen L."
~person:"Tarí, Juan José"
~subject:"Quality management"
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Search: subject:"Service quality"
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Quality management
Dienstleistungsqualität
19
Service quality
19
Qualitätsmanagement
15
Hospital
11
Krankenhaus
11
Gesundheitsversorgung
6
Health care
6
healthcare
6
Customer satisfaction
5
Kundenzufriedenheit
5
Patienten
5
Patients
5
USA
5
United States
5
Corporate culture
4
Unternehmenskultur
4
quality management
4
Firm performance
3
Gesundheitswesen
3
Health care system
3
Lean Management
3
Lean Production
3
Lean management
3
Lean production
3
Product quality
3
Produktqualität
3
Standardisierung
3
Standardization
3
Unternehmenserfolg
3
patient safety
3
Arbeitsschutz
2
Business process management
2
Crossroads
2
Facebook ratings
2
Hotel industry
2
Hotellerie
2
Knowledge management
2
Lean
2
Lieferkette
2
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8
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Article
15
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Article in journal
14
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14
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1
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1
Conference paper
1
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1
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English
15
Author
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McFadden, Kathleen L.
Tarí, Juan José
Bruhn, Manfred
32
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
Awasthi, Anjali
4
Bagur-Femenías, Llorenç
4
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Quality management journal : QMJ
4
Journal of operations management
2
Health care management review : HCM review
1
International journal of production economics
1
International journal of quality & reliability management
1
Journal of service management
1
Managing service quality : MSQ ; an international journal
1
Research in the decision sciences for global business : best papers from the 2013 annual conference
1
The service industries journal
1
Total quality management & business excellence
1
Tourism economics : the business and finance of tourism and recreation
1
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ECONIS (ZBW)
15
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1
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
2
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
3
Managing quality crossroads in healthcare : an integrative supply chain perspective
Gardner, John W.
;
Linderman, Kevin W.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 2-17
Persistent link: https://www.econbiz.de/10011976301
Saved in:
4
Managing quality crossroads in healthcare : an integrative supply chain perspective
Gardner, John W.
;
Linderman, Kevin W.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 2-17
Persistent link: https://www.econbiz.de/10012309031
Saved in:
5
Improving service operations : linking safety culture to hospital performance
Stock, Gregory N.
;
McFadden, Kathleen L.
- In:
Journal of service management
28
(
2017
)
1
,
pp. 57-84
Persistent link: https://www.econbiz.de/10011654987
Saved in:
6
TQM and market orientation in care home services
San Miguel, Eduardo
;
Heras-Saizarbitoria, Iñaki
; …
- In:
International journal of quality & reliability management
33
(
2016
)
8
,
pp. 1076-1098
Persistent link: https://www.econbiz.de/10011606137
Saved in:
7
Examining pathways to safety and financial performance in hospitals : a study of lean in professional service operations
Dobrzykowski, David D.
;
McFadden, Kathleen L.
; …
- In:
Journal of operations management
42/43
(
2016
),
pp. 39-51
Persistent link: https://www.econbiz.de/10011492306
Saved in:
8
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
9
Quality certification, performance and size in hotel chains
Pereira-Moliner, Jorge
;
Tarí, Juan José
- In:
Tourism economics : the business and finance of tourism …
21
(
2015
)
2
,
pp. 307-324
Persistent link: https://www.econbiz.de/10011296990
Saved in:
10
Process quality and patient safety outcomes in hospitals
McFadden, Kathleen L.
;
Stock, Gregory
;
Gowen, Charles, III.
- In:
Research in the decision sciences for global business : …
,
(pp. 189-200)
.
2015
Persistent link: https://www.econbiz.de/10011896844
Saved in:
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