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~person:"Medler-Liraz, Hana"
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Emotion
11
Customer satisfaction
5
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5
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5
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5
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5
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Medler-Liraz, Hana
Ashkanasy, Neal M.
61
Winden, Frans A. A. M. van
40
Septianto, Felix
34
Bagozzi, Richard P.
32
Benhabib, Jess
25
Han, Heesup
25
Härtel, Charmine E. J.
25
Humphrey, Ronald H.
23
Huy, Quy
23
Hopfensitz, Astrid
22
Bosman, Ronald
20
Welpe, Isabell M.
20
Kemp, Elyria
19
Lindebaum, Dirk
19
Siddiqui, Danish Ahmed
19
Reuben, Ernesto
18
Wang, Pengfei
17
Dufwenberg, Martin
16
Loureiro, Sandra Maria Correia
16
Mattila, Anna S.
16
Noussair, Charles
16
Pham, Michel T.
16
Shepherd, Dean A.
16
Woosnam, Kyle M.
16
Andrade, Eduardo B.
15
Phau, Ian
15
Hur, Won-Moo
14
Menges, Jochen
14
Prayag, Girish
14
Schweitzer, Maurice E.
14
Battigalli, Pierpaolo
13
Cardon, Melissa S.
13
Connelly, Shane
13
Grandey, Alicia
13
Groth, Markus
13
Postlewaite, Andrew
13
Spörrle, Matthias
13
Treffers, Theresa
13
Williams, Patti
13
Zerbe, Wilfred J.
13
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International journal of hospitality management
2
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
2
Services marketing quarterly
2
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
1
Journal of retailing and consumer services
1
The journal of services marketing
1
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
1
The service industries journal
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ECONIS (ZBW)
11
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1
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
Saved in:
2
Authentic emotional displays, leader-member exchange, and emotional exhaustion
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of leadership & organizational studies : JLOS; …
25
(
2018
)
1
,
pp. 76-84
Persistent link: https://www.econbiz.de/10011857272
Saved in:
3
Hospitality service employees' flirting displays : emotional labor or commercial friendship?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
International journal of hospitality management
73
(
2018
),
pp. 102-107
Persistent link: https://www.econbiz.de/10011886699
Saved in:
4
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
Saved in:
5
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
6
The relationship between emotional labor strategies, service provider hostility, and service quality
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 210-225
Persistent link: https://www.econbiz.de/10011339266
Saved in:
7
Negative affectivity and tipping : the moderating role of emotional labor strategies and leader-member exchange
Medler-Liraz, Hana
- In:
International journal of hospitality management
36
(
2014
),
pp. 63-72
Persistent link: https://www.econbiz.de/10010239337
Saved in:
8
Feel free, be yourself : authentic leadership, emotional expression, and employee authenticity
Yagil, Dana
;
Medler-Liraz, Hana
- In:
Journal of leadership & organizational studies : JLOS; …
21
(
2014
)
1
,
pp. 59-70
Persistent link: https://www.econbiz.de/10010250582
Saved in:
9
"Calling again ..." : relationships between customer repeat calls, hostility, and service quality
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 159-174
Persistent link: https://www.econbiz.de/10009745735
Saved in:
10
Service employees' trait authenticity and customer satisfaction
Yagil, Dana
;
Medler-Liraz, Hana
- In:
Individual sources, dynamics, and expressions of …
,
(pp. 169-185)
.
2013
Persistent link: https://www.econbiz.de/10010222125
Saved in:
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