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~person:"Medler-Liraz, Hana"
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Medler-Liraz, Hana
Stauss, Bernd
19
Thomas, Oliver
14
Pepels, Werner
13
Gustafsson, Anders
10
Mattila, Anna S.
10
Wirtz, Jochen
10
Edvardsson, Bo
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Fellmann, Michael
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Gelbrich, Katja
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Van Vaerenbergh, Yves
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Hinterhuber, Hans H.
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Kumar, Anuj
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Nüttgens, Markus
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Walsh, Gianfranco
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Bliemel, Friedhelm
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Fassott, Georg
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Gouthier, Matthias
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Helmke, Stefan
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McColl-Kennedy, Janet R.
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Miao, Li
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Netessine, Serguei
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Schlicker, Michael
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Shin, Hyunju
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Sirianni, Nancy J.
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The journal of services marketing
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International journal of hospitality management
1
Journal of retailing and consumer services
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The leadership quarterly : LQ ; an international journal of political, social and behavioral science
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The service industries journal
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1
Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
Saved in:
2
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
Saved in:
3
Hospitality service employees' flirting displays : emotional labor or commercial friendship?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
International journal of hospitality management
73
(
2018
),
pp. 102-107
Persistent link: https://www.econbiz.de/10011886699
Saved in:
4
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
Saved in:
5
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
6
It takes three to tango : leadership and hostility in the service encounter
Medler-Liraz, Hana
;
Kark, Ronit
- In:
The leadership quarterly : LQ ; an international …
23
(
2012
)
1
,
pp. 81-93
Persistent link: https://www.econbiz.de/10009509118
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