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~person:"Mohd-Any, Amrul Asraf"
~person:"Prybutok, Victor R."
~person:"Swaminathan, Srinivasan"
~subject:"E-commerce"
~subject:"e-satisfaction"
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Search: subject:"Verbraucherzufriedenheit"
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E-commerce
e-satisfaction
Customer satisfaction
33
Kundenzufriedenheit
33
Dienstleistungsqualität
26
Service quality
26
Consumer behaviour
16
Konsumentenverhalten
16
Beziehungsmarketing
13
Relationship marketing
13
Electronic Commerce
9
Online retailing
9
Online-Handel
9
Fast-food industry
5
Schnellgastronomie
5
Beschwerdemanagement
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Complaint management
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Gastronomie
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PLS-SEM
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Restaurant industry
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United States
4
China
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Einzelhandel
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Gesundheitsversorgung
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Health care
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Measurement
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Messung
3
Patienten
3
Patients
3
Perception
3
Quality management
3
Qualitätsmanagement
3
Retail trade
3
USA
3
Wahrnehmung
3
Website
3
service quality
3
Brand image
2
Brand management
2
Comparison
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English
9
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Mohd-Any, Amrul Asraf
Prybutok, Victor R.
Swaminathan, Srinivasan
Anderson, Rolph E.
4
Rohman, Fatchur
4
Usman, Osly
4
Bang, Nguyen
3
Betz, Jürgen
3
Hammerschmidt, Maik
3
Khan, Mohammed Naved
3
Lee, Jeoung Yul
3
Leeuwen, Eveline S. van
3
Leonard, Lori N. K.
3
Mariani, Marcello M.
3
Marimon, Frederic
3
Matos, Celso Augusto de
3
Muathe, Stephen
3
Mutum, Dilip S.
3
Mwencha, Peter
3
Neuts, Bart
3
Pereira, Hélia Gonçalves
3
Ricard, Line
3
Rodríguez-Díaz, Manuel
3
Román, Sergio
3
Romão, João
3
Sachan, Amit
3
Silva, Susana C.
3
Su, Jiafu
3
Zhang, Yu
3
Abdul Rahman
2
Adhikari, Arnab
2
Aggarwal, Aanchal
2
Ahmad, Asad
2
Al-nassar, Bilal Ali Yaseen
2
Anshu, Kumari
2
Arora, Richa
2
Arsalan Najmi
2
Ba, Sulin
2
Bala, Pradip Kumar
2
Bauer, Hans H.
2
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Published in...
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Journal of marketing channels : ... distribution systems, strategy, and management
2
Asian Academy of Management journal : AAMJ
1
Electronic markets : the international journal on networked business
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of marketing theory and practice
1
Quality management journal : QMJ
1
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ECONIS (ZBW)
9
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1
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
2
Building loyalty in e-commerce : impact of business and customer characteristics
Swaminathan, Srinivasan
;
Anderson, Rolph E.
;
Song, Lei
- In:
Journal of marketing channels : ... distribution …
25
(
2018
)
1/2
,
pp. 22-35
Persistent link: https://www.econbiz.de/10012119161
Saved in:
3
Antecedents of consumer-based electronic retail brand equity : an integrated model
Yingchen, Yu
;
Mohd-Any, Amrul Asraf
;
Mutum, Dilip S.
; …
- In:
Asian Academy of Management journal : AAMJ
23
(
2018
)
2
,
pp. 69-99
Persistent link: https://www.econbiz.de/10012056659
Saved in:
4
Young adults' perceptions of online service quality
Mohd-Any, Amrul Asraf
;
Mahdzan, Nurul Shahnaz
; …
- In:
International journal of electronic marketing and …
7
(
2016
)
2
,
pp. 91-114
Persistent link: https://www.econbiz.de/10011643567
Saved in:
5
Constructing online switching barriers : examining the effects of switching costs and alternative attractiveness on e-store loyalty in online pure-play retailers
Ezlika Ghazali
;
Bang, Nguyen
;
Mutum, Dilip S.
; …
- In:
Electronic markets : the international journal on …
26
(
2016
)
2
,
pp. 157-171
Persistent link: https://www.econbiz.de/10011666746
Saved in:
6
Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei
;
Swaminathan, Srinivasan
;
Anderson, Rolph E.
- In:
Journal of marketing channels : ... distribution …
22
(
2015
)
1
,
pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
Saved in:
7
The influence of website dimensionality on customer experiences, perceptions and behavioral intentions : an exploration of 2D vs. 3D web design
Visinescu, Lucian L.
;
Sidorova, Anna
;
Jones, Mary C.
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10010485619
Saved in:
8
The role of E-quality within the consumer dexision making process
Wen, Chao
;
Prybutok, Victor R.
;
Blankson, Charles
; …
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1506-1536
Persistent link: https://www.econbiz.de/10010437778
Saved in:
9
Customer satisfaction and loyalty in e-markets : a PLS path modeling approach
Anderson, Rolph E.
;
Swaminathan, Srinivasan
- In:
Journal of marketing theory and practice
19
(
2011
)
2
,
pp. 221-234
Persistent link: https://www.econbiz.de/10008989389
Saved in:
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