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~person:"Prentice, Catherine"
~subject:"Intelligenz"
~subject:"Personality psychology"
~type_genre:"Aufsatz in Zeitschrift"
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Intelligenz
Personality psychology
Intelligence
15
Emotion
10
Emotional intelligence
7
Dienstleistungsqualität
6
Service quality
6
Customer service
5
Kundenservice
5
Consumer behaviour
4
Gambling
4
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4
Konsumentenverhalten
4
Artificial intelligence
3
Beziehungsmarketing
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Künstliche Intelligenz
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Persönlichkeitspsychologie
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Aufsatz in Zeitschrift
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Prentice, Catherine
Luu Trong Tuan
8
Singh, Prakash
8
Humphrey, Ronald H.
7
Ashkanasy, Neal M.
6
Boyatzis, Richard E.
6
Jarboui, Anis
6
Gunkel, Marjaana
5
Jordan, Peter
5
Kidwell, Blair
5
King, Brian
5
Liang, Thow Yick
5
Lindebaum, Dirk
5
Agnihotri, Raj
4
Blickle, Gerhard
4
Clarke, Nicholas
4
Furnham, Adrian
4
Hasford, Jonathan
4
Krishnakumar, Sukumarakurup
4
Meisler, Galit
4
Sagaya, Mary T.
4
Snell, Lan
4
Srivastava, Shalini
4
Vasumathi, A.
4
Azouzi, Mohamed Ali
3
Bande, Belén
3
Born, Marise Ph.
3
Cole, Michael S.
3
Cunha, Flávio
3
Engle, Robert L.
3
Ezzi, Ferdaws
3
Fernández-Ferrín, Pilar
3
Gerli, Fabrizio
3
Greenidge, Dion
3
Han, Su-Jin
3
Hardesty, David M.
3
Heckman, James J.
3
Hopkins, Margaret M.
3
Jung, Hyo Sun
3
Kosse, Fabian
3
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Journal of retailing and consumer services
4
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Journal of business research : JBR
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of service theory and practice
1
Knowledge management research & practice : KMRP ; an official journal of the OR Society
1
Services marketing quarterly
1
The journal of brand management : an international journal
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Tourism and hospitality research : the surrey quarterly review
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ECONIS (ZBW)
15
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1
Want to feel better, share what you know
Prentice, Catherine
;
Zeidan, Susan
;
Nguyen Tuyet-Mai
- In:
Knowledge management research & practice : KMRP ; an …
21
(
2023
)
5
,
pp. 1008-1019
Persistent link: https://www.econbiz.de/10014369748
Saved in:
2
Engaging with intelligent voice assistants for wellbeing and brand attachment
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
; …
- In:
The journal of brand management : an international journal
30
(
2023
)
5
,
pp. 449-460
Persistent link: https://www.econbiz.de/10014372615
Saved in:
3
Managing burnout from engagement-derived acting strategy
Prentice, Catherine
;
Snell, Lan
;
Sok, Phyra
- In:
Journal of service theory and practice
33
(
2023
)
4
,
pp. 577-597
Persistent link: https://www.econbiz.de/10014302390
Saved in:
4
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
5
Addressing service profit chain with artificial and emotional intelligence
He, Wei
;
Prentice, Catherine
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 730-756
Persistent link: https://www.econbiz.de/10013327889
Saved in:
6
Systematic literature review on emotional intelligence and conflict management
Winardi, Michael Aswin
;
Prentice, Catherine
;
Weaven, Scott
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
3
,
pp. 372-397
Persistent link: https://www.econbiz.de/10013326465
Saved in:
7
Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
Saved in:
8
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
9
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
10
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
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