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~person:"Prybutok, Victor R."
~subject:"Confidence"
~subject:"Dienstleistungsqualität"
~subject:"Kundenbindung"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Confidence
Dienstleistungsqualität
Kundenbindung
Beziehungsmarketing
12
Relationship marketing
12
Service quality
9
Customer satisfaction
8
Kundenzufriedenheit
8
Consumer behaviour
6
Konsumentenverhalten
6
Beschwerdemanagement
2
Complaint management
2
Customer service
2
Kundenservice
2
Lieferantenmanagement
2
Loyalty
2
Social relations
2
Soziale Beziehungen
2
Structural equation model
2
Strukturgleichungsmodell
2
Supplier relationship management
2
Advertising
1
Boardman soft systems methodology
1
Brand management
1
Bricks and clicks
1
Co-creation
1
Customer integration
1
Customer relationship quality management
1
Customer retention
1
Customer service quality
1
DanMu comments
1
E-commerce
1
E-service operations
1
Einzelhandel
1
Electronic Commerce
1
Emotion
1
Ethiopia
1
Experiment
1
Gastronomie
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IPMA
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IT-related services
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Prybutok, Victor R.
Bruhn, Manfred
28
Han, Heesup
25
Prentice, Catherine
21
Svensson, Göran
19
Mattila, Anna S.
18
Hollebeek, Linda D.
16
Usman, Osly
16
Homburg, Christian
15
Gil Saura, Irene
14
Klaus, Philipp
14
Balaji, M. S.
13
McColl-Kennedy, Janet R.
13
Gong, Taeshik
12
Gustafsson, Anders
12
Bauer, Hans H.
11
Quach, Sara
10
Rather, Raouf Ahmad
10
Roberts-Lombard, Mornay
10
Wong, IpKin Anthony
10
Bang, Nguyen
9
Hammerschmidt, Maik
9
Izogo, Ernest Emeka
9
Park, Jungkun
9
Qu, Hailin
9
Rajaobelina, Lova
9
Ringle, Christian M.
9
Schumann, Jan Hendrik
9
Sreejesh, S.
9
Woratschek, Herbert
9
Akrout, Houcine
8
Bilgihan, Anil
8
Casidy, Riza
8
Chahal, Hardeep
8
Dagger, Tracey S.
8
Edvardsson, Bo
8
Grégoire, Yany
8
Loureiro, Sandra Maria Correia
8
Osman, Zahir
8
Patterson, Paul G.
8
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Journal of retailing and consumer services
3
Quality management journal : QMJ
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services and standards
1
Journal of decision systems
1
Journal of strategic marketing
1
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ECONIS (ZBW)
9
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1
An investigation into the link between consumer's product involvement and store loyalty : the roles of shopping value goals and information search as the mediating factors
Rokonuzzaman, Md
;
Harun, Ahasan
;
Al-Emran, Md
; …
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132265
Saved in:
2
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
3
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
4
Proactive management of customer relationship quality : an empirical investigation of mobile phone companies
Dinulescu, Catalin C.
;
Visinescu, Lucian L.
;
Prybutok, …
- In:
Journal of decision systems
27
(
2018
)
3
,
pp. 187-211
Persistent link: https://www.econbiz.de/10012164222
Saved in:
5
The battle for customer loyalty : an examination of customer loyalty in the goods and services domain
Boakye, Kwabena G.
;
Blankson, Charles
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
24
(
2017
)
4
,
pp. 21-34
Persistent link: https://www.econbiz.de/10011764220
Saved in:
6
The role of E-quality within the consumer dexision making process
Wen, Chao
;
Prybutok, Victor R.
;
Blankson, Charles
; …
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1506-1536
Persistent link: https://www.econbiz.de/10010437778
Saved in:
7
Development of a service continance model with IT service antecedents
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 717-724
Persistent link: https://www.econbiz.de/10010407234
Saved in:
8
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
9
Connection, trust, and commitment : dimensions of co-creation?
Randall, Wesley S.
;
Gravier, Michael J.
;
Prybutok, Victor R.
- In:
Journal of strategic marketing
19
(
2011
)
1
,
pp. 3-24
Persistent link: https://www.econbiz.de/10008936997
Saved in:
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