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~person:"Prybutok, Victor R."
~subject:"Customer service"
~subject:"Gastronomie"
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Search: subject:"Service quality"
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Customer service
Gastronomie
Dienstleistungsqualität
40
Service quality
40
Customer satisfaction
21
Kundenzufriedenheit
21
Consumer behaviour
12
Konsumentenverhalten
12
Quality management
12
Qualitätsmanagement
12
Beziehungsmarketing
9
Relationship marketing
9
Fast-food industry
8
Schnellgastronomie
8
USA
7
United States
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Hospital
6
Krankenhaus
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PLS-SEM
6
Product quality
6
Produktqualität
6
service quality
5
Beschwerdemanagement
4
Complaint management
4
Restaurant industry
4
China
3
Comparison
3
Gesundheitsversorgung
3
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3
Kundenservice
3
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Online retailing
3
Online-Handel
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Perception
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Structural equation model
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Prybutok, Victor R.
Mattila, Anna S.
14
Line, Nathaniel D.
11
Jang, Soocheong
10
Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Edvardsson, Bo
8
Hanks, Lydia
8
McColl-Kennedy, Janet R.
7
Stauss, Bernd
7
Brewster, Zachary W.
6
Han, Heesup
6
Hyun, Sunghyup Sean
6
Kim, Woo Gon
6
Lynn, Michael
6
Miao, Li
6
Larivière, Bart
5
Lyu, Yijing
5
MacQuilken, Lisa
5
Medler-Liraz, Hana
5
Qu, Hailin
5
Sharma, Piyush
5
Shin, Hyunju
5
Söderlund, Magnus
5
Tronvoll, Bård
5
Wirtz, Jochen
5
Bonfanti, Angelo
4
Chen, Mu-Chen
4
Cheng, Ching-Chan
4
Dagger, Tracey S.
4
Ellinger, Alexander E.
4
Gong, Taeshik
4
Halperin, Basil
4
Harun, Ahasan
4
Ho, Benjamin
4
Huan, Tzung-cheng
4
Hwang, Jinsoo
4
Jin, Naehyun Paul
4
Kim, Peter Beomcheol
4
List, John A.
4
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Quality management journal : QMJ
3
International journal of services and standards
2
International journal of quality and service sciences
1
Journal of retailing and consumer services
1
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ECONIS (ZBW)
7
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1
Development of a service continance model with IT service antecedents
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 717-724
Persistent link: https://www.econbiz.de/10010407234
Saved in:
2
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
3
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
4
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
5
Exponentially weighted moving average control charts for monitoring customer
service
quality
comments
Ashton, Triss
;
Evangelopoulos, Nicholas
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012/13
)
3
,
pp. 230-246
Persistent link: https://www.econbiz.de/10010363737
Saved in:
6
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
7
Service
quality
, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
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