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~person:"Ranaweera, Chatura"
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Search: subject:"WORD-OF-MOUTH"
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Ranaweera, Chatura
Berger, Jonah
18
Law, Chun Hung Roberts
18
Filieri, Raffaele
16
Loureiro, Sandra Maria Correia
16
Mayzlin, Dina
14
Dwivedi, Yogesh Kumar
12
Godes, David
12
Tan, Yong
12
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11
Law, Rob
11
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11
Mariani, Marcello M.
11
Balaji, M. S.
10
Bigné Alcañiz, J. Enrique
10
Bilgihan, Anil
10
Duan, Wenjing
10
Jayawardhena, Chanaka
10
Karjaluoto, Heikki
10
Kim, Jong Min
10
Li, Hengyun
10
Pelsmacker, Patrick de
10
Peres, Renana
10
Rui, Huaxia
10
Verlegh, Peeter
10
Dens, Nathalie
9
Gopinath, Shyam
9
Hu, Nan
9
Jin, Ginger Zhe
9
Pavlou, Paul A.
9
Romaniuk, Jenni
9
Sparks, Beverley
9
Stephen, Andrew T.
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Usman, Osly
9
Xie, Jinhong
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Journal of business research : JBR
4
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1
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1
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1
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1
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ECONIS (ZBW)
10
RePEc
1
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1
electronic
word-of-mouth
Chatzipanagiotou, Kalliopi
;
Azer, Jaylan
;
Ranaweera, Chatura
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014303763
Saved in:
2
Social media sentiment polarization and its impact on product adoption
Zhao, Ping
;
Zhenfeng, Ma
;
Gill, Tripat
;
Ranaweera, Chatura
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
3
,
pp. 497-512
Persistent link: https://www.econbiz.de/10014334082
Saved in:
3
Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective
Liu, Hongfei
;
Jayawardhena, Chanaka
;
Dibb, Sally
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
Saved in:
4
Former customers' e-WOM in social media platforms : an investigation of motives, network size and social ties
Azer, Jaylan
;
Ranaweera, Chatura
- In:
Journal of business research : JBR
146
(
2022
),
pp. 118-133
Persistent link: https://www.econbiz.de/10013271382
Saved in:
5
Dynamic trends in online product ratings : a diagnostic utility explanation
Wang, Fang
;
Menon, Kalyani
;
Ranaweera, Chatura
- In:
Journal of business research : JBR
87
(
2018
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011866549
Saved in:
6
The impact of service bundles on the mechanism through which functional value and price value affect WOM intent
Ranaweera, Chatura
;
Karjaluoto, Heikki
- In:
Journal of service management
28
(
2017
)
4
,
pp. 707-723
Persistent link: https://www.econbiz.de/10011731222
Saved in:
7
Talk up or criticize? : customer responses to WOM about competitors during social interactions
Ranaweera, Chatura
;
Jayawardhena, Chanaka
- In:
Journal of business research : JBR
67
(
2014
)
12
,
pp. 2636-2656
Persistent link: https://www.econbiz.de/10010483027
Saved in:
8
Talk up or criticize? Customer responses to WOM about competitors during social interactions
Ranaweera, Chatura
;
Jayawardhena, Chanaka
- In:
Journal of Business Research
67
(
2014
)
12
,
pp. 2645-2656
Popular metrics such as the Net Promoter Score (NPS) highlights many benefits of
word
of
mouth
(WOM) to firms. Is WOM …
Persistent link: https://www.econbiz.de/10010931207
Saved in:
9
Beyond close vs. distant ties : understanding post-service sharing of information with close, exchange, and hybrid ties
Menon, Kalyani
;
Ranaweera, Chatura
- In:
International journal of research in marketing : IJRM ; …
35
(
2018
)
1
,
pp. 154-169
Persistent link: https://www.econbiz.de/10011816991
Saved in:
10
The impact of
word
of
mouth
on service purchase decisions : examining risk and the interaction of tie strength and involvement
Voyer, Peter A.
;
Ranaweera, Chatura
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
5
,
pp. 636-656
Persistent link: https://www.econbiz.de/10011417700
Saved in:
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