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~person:"Rapp, Adam"
~person:"Wieseke, Jan"
~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Salespeople
49
Verkaufspersonal
49
Selling
20
Verkauf
20
Beziehungsmarketing
18
Relationship marketing
18
Consumer behaviour
8
Konsumentenverhalten
8
Customer satisfaction
6
Dienstleistungsqualität
6
Kundenzufriedenheit
6
Service quality
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Employee retention
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Erfolgsfaktor
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Leistungsmotivation
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Mitarbeiterbindung
5
Service industry
5
Success factor
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Work motivation
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B-to-B-Marketing
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service
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Arbeitsverhalten
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Arbeitszufriedenheit
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Außendienst
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Einzelhandel
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Emotion
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Field sales force
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Job satisfaction
3
Personality psychology
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Persönlichkeitspsychologie
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Pharmaceutical industry
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Rapp, Adam
Wieseke, Jan
Classen, Moritz
2
Rodríguez, Rocío
2
Svensson, Göran
2
Adams, Frank G.
1
Agnihotri, Raj
1
Ahearne, Michael
1
Akter, Shahriar
1
Alavi, Sascha
1
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1
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1
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1
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1
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1
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1
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1
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1
Brengman, Malaika
1
Brüggemann, Felix
1
Böhm, Eva
1
Carlson, Les
1
Chang, Shu-chun
1
Chen, Tzy-ling
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Gabler, Colin B.
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Gauquier, Laurens de
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Geng, Zizhen
1
Gentry, Jim
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Decision sciences : DS
1
Journal of service research
1
Journal of service research : JSR
1
The journal of personal selling & sales management : JPSSM
1
The journal of product innovation management : an international publication of the Product Development & Management Association
1
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ECONIS (ZBW)
5
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1
The ambivalent role of monetary sales incentives in service innovation selling
Alavi, Sascha
;
Böhm, Eva
;
Habel, Johannes
;
Wieseke, Jan
; …
- In:
The journal of product innovation management : an …
39
(
2022
)
3
,
pp. 445-463
Persistent link: https://www.econbiz.de/10013187388
Saved in:
2
The intersection of service and sales : the increased importance of ambidexterity
Rapp, Adam
;
Baker, Thomas L.
;
Hartmann, Nathaniel N.
; …
- In:
Journal of service research
23
(
2020
)
1
,
pp. 8-12
Persistent link: https://www.econbiz.de/10012183566
Saved in:
3
Can service climate detract from employee performance? : the role of experience in optimizing satisfaction and performance outcomes
Gabler, Colin B.
;
Rapp, Adam
;
Richey, Robert Glenn <Jr.>
; …
- In:
Decision sciences : DS
49
(
2018
)
1
,
pp. 7-24
Persistent link: https://www.econbiz.de/10011875811
Saved in:
4
Translating sales effort into service performance: it's an emotional ride
Ogilvie, Jessica
;
Rapp, Adam
;
Agnihotri, Raj
;
Bachrach, …
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
2
,
pp. 100-112
Persistent link: https://www.econbiz.de/10011734618
Saved in:
5
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
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