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~person:"Roggeveen, Anne L."
~subject:"Consumer behaviour"
~subject:"Einzelhandel"
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Consumer behaviour
Einzelhandel
Beziehungsmarketing
9
Relationship marketing
9
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5
Customer experience
3
Dienstleistungsqualität
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Roggeveen, Anne L.
Han, Heesup
40
Hollebeek, Linda D.
33
Kumar, V.
29
Mattila, Anna S.
28
Verhoef, Peter C.
27
Loureiro, Sandra Maria Correia
24
Gil Saura, Irene
22
Huber, Frank
20
Rather, Raouf Ahmad
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Bang, Nguyen
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Grewal, Dhruv
19
Klaus, Philipp
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Prentice, Catherine
19
Ahn, Jiseon
18
Khan, Imran
17
Usman, Osly
17
Quach, Sara
16
Schramm-Klein, Hanna
16
Swoboda, Bernhard
16
Bijmolt, Tammo H. A.
15
Herrmann, Andreas
15
Lemon, Katherine N.
15
Mittal, Vikas
15
So, Kevin Kam Fung
15
Wangenheim, Florian von
15
Wong, IpKin Anthony
15
Balaji, M. S.
14
Foscht, Thomas
14
Gustafsson, Anders
14
Hyun, Sunghyup Sean
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Japutra, Arnold
14
Sesé, F. Javier
14
Sreejesh, S.
14
Das, Gopal
13
Evanschitzky, Heiner
13
Karjaluoto, Heikki
13
Kumar, Vikas
13
Malthouse, Edward C.
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McDonald, Heath
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Journal of retailing
3
Handbook of research on customer engagement
1
Journal of business research : JBR
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of retailing and consumer services
1
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From customer experience to human experience : uses of systematized and non-systematized knowledge
Roggeveen, Anne L.
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013364457
Saved in:
2
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
3
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
4
The DAST framework for retail atmospherics : the impact of in- and out-of-store retail journey touchpoints on the customer experience
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Schweiger, Elisa B.
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 128-137
Persistent link: https://www.econbiz.de/10012295813
Saved in:
5
How in-store retail and service atmosphere create customer engagement
Schweiger, Elisa B.
;
Roggeveen, Anne L.
;
Grewal, Dhruv
; …
- In:
Handbook of research on customer engagement
,
(pp. 126-163)
.
2019
Persistent link: https://www.econbiz.de/10013163365
Saved in:
6
Enhancing customer engagement through consciousness
Ghrewal, Dhruv
;
Roggeveen, Anne L.
;
Sisodia, Rajendra
; …
- In:
Journal of retailing
93
(
2017
)
1
,
pp. 55-64
Persistent link: https://www.econbiz.de/10011704690
Saved in:
7
Roles of retailer tactics and customer-specific factors in shopper marketing : substantive, methodological, and conceptual issues
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Nordfält, Jens
- In:
Journal of business research : JBR
69
(
2016
)
3
,
pp. 1009-1013
Persistent link: https://www.econbiz.de/10011440069
Saved in:
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