//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Roy, Sanjit"
~person:"Sreejesh, S."
~person:"Wong, IpKin Anthony"
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Zufriedenheit"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Customer satisfaction
50
Kundenzufriedenheit
50
Service quality
36
Consumer behaviour
32
Konsumentenverhalten
32
Beziehungsmarketing
27
Relationship marketing
27
Arbeitszufriedenheit
12
Job satisfaction
12
Gambling
11
Glücksspiel
11
Brand image
9
Markenimage
9
Viral marketing
8
Virales Marketing
8
Brand management
7
Markenführung
7
Beschwerdemanagement
6
Complaint management
6
Satisfaction
6
Tourism
6
Tourismus
6
Emotion
5
Employee retention
5
Leistungsmotivation
5
Mitarbeiterbindung
5
Quality management
5
Qualitätsmanagement
5
Work motivation
5
Betriebsklima
4
Brand equity
4
Dienstleistungsmarketing
4
Dienstleistungssektor
4
Einzelhandel
4
Holiday behaviour
4
Hotel industry
4
Hotellerie
4
Retail trade
4
Service industry
4
more ...
less ...
Online availability
All
Undetermined
29
Type of publication
All
Article
36
Type of publication (narrower categories)
All
Article in journal
35
Aufsatz in Zeitschrift
35
Aufsatz im Buch
1
Book section
1
Case study
1
Fallstudie
1
Language
All
English
36
Author
All
Roy, Sanjit
Sreejesh, S.
Wong, IpKin Anthony
Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Balaji, M. S.
14
Shahin, Arash
14
McColl-Kennedy, Janet R.
13
Söderlund, Magnus
13
Bilgihan, Anil
12
Grégoire, Yany
11
Gustafsson, Anders
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Karatepe, Osman M.
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Sparks, Beverley
10
Su, LuJun
10
Ashill, Nicholas J.
9
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Kim, Woo Gon
9
Qin, Hong
9
Ramseook-Munhurrun, Prabha
9
Torres, Edwin N.
9
Akroush, Mamoun N.
8
more ...
less ...
Published in...
All
International journal of hospitality management
8
Journal of business research : JBR
3
Journal of hospitality marketing & management
3
Journal of strategic marketing
3
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of retailing and consumer services
2
Journal of travel and tourism marketing
2
Marketing intelligence & planning
2
Asia-Pacific journal of business administration
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of services, economics and management
1
Journal of Indian business research
1
Services marketing cases in emerging markets : an asian perspective
1
Technological forecasting & social change : an international journal
1
The service industries journal
1
Tourism review : the official journal of the AIEST
1
more ...
less ...
Source
All
ECONIS (ZBW)
36
Showing
1
-
10
of
36
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
2
Service attribute prioritization based on the marginal utility of attribute performance
Pan, Mengqiang
;
Li, Nao
;
Law, Chun Hung Roberts
;
Huang, …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440006
Saved in:
3
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
4
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
5
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
6
Addressing service failure and initiating service recovery in online platforms : literature review and research agenda
Manu C
;
Sreejesh, S.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 658-689
Persistent link: https://www.econbiz.de/10012653604
Saved in:
7
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
8
A multilevel synthesis of subjective and objective measures of foodservices in the experience process
Wen, Huijun
;
Wong, IpKin Anthony
;
Kim, Seongseop
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328008
Saved in:
9
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
10
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine
;
Ma, Erdan
;
Wong, IpKin Anthony
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->