//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Rust, Roland T."
~person:"Sankar, Jeganathan Gomathi"
~person:"Trimetsoontorn, Jirasek"
~subject:"Dienstleistung"
~subject:"customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Service quality"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistung
customer satisfaction
Dienstleistungsqualität
22
Service quality
22
Customer satisfaction
11
Kundenzufriedenheit
11
Quality management
7
Qualitätsmanagement
7
Beziehungsmarketing
6
Consumer behaviour
6
Dienstleistungssektor
6
Konsumentenverhalten
6
Relationship marketing
6
Service industry
6
Hotel industry
4
Hotellerie
4
Product quality
4
Produktqualität
4
Services
4
Thailand
4
Theorie
4
Theory
4
service quality
4
Automation
3
Automatisierung
3
customer loyalty
3
Bangkok MRT
2
Dienstleistungsbetrieb
2
Dienstleistungsmarketing
2
E-commerce
2
Electronic Commerce
2
Information technology
2
Informationstechnik
2
Innovation
2
Kundendienst
2
Online retailing
2
Online-Handel
2
Qualitätskontrolle
2
Servicepolitik
2
Services marketing
2
more ...
less ...
Online availability
All
Free
3
Undetermined
3
Type of publication
All
Article
12
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Language
All
English
11
Undetermined
1
Author
All
Rust, Roland T.
Sankar, Jeganathan Gomathi
Trimetsoontorn, Jirasek
Bruhn, Manfred
8
Edvardsson, Bo
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Wirtz, Jochen
5
Benkenstein, Martin
4
Fongsuwan, Wanno
4
Francis, Sebastian K.
4
Gallan, Andrew S.
4
Gerstner, Eitan
4
Ha Thu Nguyen
4
Paluch, Stefanie
4
Rayburn, Steven W.
4
Roberts-Lombard, Mornay
4
Shahin, Arash
4
Stauss, Bernd
4
Vinh Van Thai
4
Anderson, Sidney
3
Baber, Hasnan
3
Bitner, Mary Jo
3
Blau, Benjamin
3
Brown, Stephen Walter
3
Calabrese, Armando
3
Carey, Robin
3
Chase, Richard B.
3
Chen, Lisa Y.
3
Chen, Rachel R.
3
Chen, Shun-Hsing
3
Debo, Laurens G.
3
Etemad-Sajadi, Reza
3
Falk, Tomas
3
Gouthier, Matthias
3
Gustafsson, Anders
3
Helkkula, Anu
3
Hogreve, Jens
3
Huiskonen, Janne
3
Jaakkola, Elina
3
Karppinen, Henri
3
more ...
less ...
Published in...
All
Journal for global business advancement : JGBA
4
Journal of Contemporary Issues in Business and Government
3
Journal of service research
1
Journal of service research : JSR
1
Marketing Science
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
1
Research journal of business management
1
more ...
less ...
Source
All
ECONIS (ZBW)
11
RePEc
1
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service factors influence on customer satisfaction in innovative e-commerce
Sankar, Jeganathan Gomathi
;
Surya H
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 651-656
Persistent link: https://www.econbiz.de/10012506260
Saved in:
2
Customer perception about innovative safety food delivery during lockdown
Sankar, Jeganathan Gomathi
;
Naveenkumar S
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 657-660
Persistent link: https://www.econbiz.de/10012506652
Saved in:
3
Service
quality
of e-Commerce logistics services
Sankar, Jeganathan Gomathi
;
Gopalakrishnan T
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 672-677
Persistent link: https://www.econbiz.de/10012506687
Saved in:
4
Engaged to a robot? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
5
Examining the relationships between
service
quality
, perceived value, customer satisfaction and purchase intentions : a marketing study of Bangkok's metropolitan rapid transit syst...
Chongsanguan, Prapat
;
Trimetsoontorn, Jirasek
; …
- In:
Journal for global business advancement : JGBA
10
(
2017
)
1
,
pp. 3-25
Persistent link: https://www.econbiz.de/10011739072
Saved in:
6
Hierarchical model of
service
quality
and its effect on consumers' perceived image, satisfaction and behavioural intentions : a study of Bangkok's mass rapid transit systems, Thail...
Chongsanguan, Prapat
;
Trimetsoontorn, Jirasek
; …
- In:
Journal for global business advancement : JGBA
9
(
2016
)
4
,
pp. 331-356
Persistent link: https://www.econbiz.de/10011664535
Saved in:
7
Structural equation modelling of
service
quality
and corporate image that affect customer satisfaction in private nursing homes in the Bangkok metropolitan region
Satsanguan, Lanchakorn
;
Fongsuwan, Wanno
; …
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 68-87
Persistent link: https://www.econbiz.de/10011413705
Saved in:
8
The effect of tangible and intangible
service
quality
on customer satisfaction and customer loyalty : a SEM approach towards a five-star hotel in Thailand
Tamwatin, Utid
;
Trimetsoontorn, Jirasek
;
Fongsuwan, Wanno
- In:
Journal for global business advancement : JGBA
8
(
2015
)
4
,
pp. 399-419
Persistent link: https://www.econbiz.de/10011547802
Saved in:
9
Investigating the effect of a hotel's physical environment on customers' pleasure, satisfaction, loyalty and behavioural intentions : a conceptual framework
Suwanamas, Chayuth
;
Trimetsoontorn, Jirasek
;
Fongsuwan, …
- In:
Journal for global business advancement : JGBA
8
(
2015
)
3
,
pp. 283-304
Persistent link: https://www.econbiz.de/10011535922
Saved in:
10
The service revolution and the transformation of marketing science
Rust, Roland T.
;
Huang, Ming-hui
- In:
Marketing science : the marketing journal of the …
33
(
2014
)
2
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010358790
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->