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~person:"Shahin, Arash"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Dienstleistungsqualität"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
~type_genre:"Article in journal"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
Interkulturelles Management
Konsumentenverhalten
Service quality
54
Customer satisfaction
31
Kundenzufriedenheit
31
Quality management
16
Qualitätsmanagement
16
Consumer behaviour
9
Beziehungsmarketing
7
Customer service
7
Kundenservice
7
Relationship marketing
7
Cross-cultural management
6
Hotel industry
6
Hotellerie
6
Iran
6
Performance measurement
6
Performance-Messung
6
Dienstleistungssektor
5
Service industry
5
USA
5
United States
5
AHP approach
4
AHP-Verfahren
4
Bildungsniveau
4
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Educational achievement
4
Intercultural service encounters
4
Lieferantenmanagement
4
Measurement
4
Messung
4
Multi-criteria analysis
4
Multikriterielle Entscheidungsanalyse
4
Supplier relationship management
4
customer satisfaction
4
Allgemeinbildende Schule
3
Cultural identity
3
Dienstleistung
3
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Undetermined
22
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Article
54
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Article in journal
Aufsatz in Zeitschrift
54
Arbeitspapier
7
Graue Literatur
7
Non-commercial literature
7
Working Paper
7
Aufsatz im Buch
3
Book section
3
Case study
3
Fallstudie
3
Systematic review
1
Übersichtsarbeit
1
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Language
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English
54
Author
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Shahin, Arash
Sharma, Piyush
Staiger, Douglas
Han, Heesup
42
Prybutok, Victor R.
39
Mattila, Anna S.
38
Prentice, Catherine
32
McColl-Kennedy, Janet R.
27
Edvardsson, Bo
22
Siciliani, Luigi
21
Sparks, Beverley
21
Knechel, W. Robert
19
Balaji, M. S.
18
Hanushek, Eric Alan
18
Witell, Lars
18
Wong, IpKin Anthony
18
Jang, Soocheong
17
Marimon, Frederic
17
Zhang, Min
17
Gong, Taeshik
16
Gustafsson, Anders
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Gil Saura, Irene
15
Söderlund, Magnus
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
Park, Jungkun
14
Patterson, Paul G.
14
Qu, Hailin
14
Amin, Muslim
13
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
McFadden, Kathleen L.
13
O'Cass, Aron
13
Quach, Sara
13
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Published in...
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International journal of productivity and quality management : IJPQM
10
The journal of services marketing
9
International journal of services and operations management
3
The TQM journal : the international review of organizational improvement
3
The journal of economic perspectives : EP ; a journal of the American Economic Association
3
International journal of quality & reliability management
2
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Journal of service management
2
Measuring business excellence : the journal of organizational performance management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Annual review of economics
1
Benchmarking : an international journal
1
Brookings papers on education policy
1
Brookings-Wharton papers on urban affairs
1
Economics of education review
1
Frontiers in health policy research
1
International journal of business information systems : IJBIS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of management research
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
The American economic review
1
The international journal of productivity and performance management
1
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ECONIS (ZBW)
54
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1
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54
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1
Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
2
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
3
The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi
;
Shahin, Arash
;
Parkouhi, Sahar …
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
Saved in:
4
Quality mining : a new approach for managing service quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
5
The influence of the quality criteria on the quality cost of suppliers in SMEs
Masoudi, Ehsan
;
Shahin, Arash
- In:
Benchmarking : an international journal
29
(
2022
)
7
,
pp. 2313-2333
Persistent link: https://www.econbiz.de/10013371212
Saved in:
6
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
7
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
8
CMMS software quality function deployment based on maintenance objectives : a framework for software selection process
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
; …
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 413-439
Persistent link: https://www.econbiz.de/10012516462
Saved in:
9
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
10
An experimental evaluation of three teacher quality measures : value-added, classroom observations, and student surveys
Bacher-Hicks, Andrew
;
Chin, Mark J.
;
Kane, Thomas J.
; …
- In:
Economics of education review
73
(
2019
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012215722
Saved in:
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