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~person:"Voorhees, Clay M."
~person:"Wong, IpKin Anthony"
~source:"econis"
~subject:"Dienstleistungssektor"
~subject:"Großveranstaltung"
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Search: subject:"Verbraucherzufriedenheit"
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Dienstleistungssektor
Großveranstaltung
Customer satisfaction
35
Kundenzufriedenheit
35
Consumer behaviour
23
Konsumentenverhalten
23
Dienstleistungsqualität
22
Service quality
22
Beziehungsmarketing
19
Relationship marketing
19
Gambling
11
Glücksspiel
11
Brand image
6
Markenimage
6
Brand management
5
Einzelhandel
5
Markenführung
5
Retail trade
5
Service industry
5
Tourism
5
Tourismus
5
Arbeitszufriedenheit
4
Holiday behaviour
4
Job satisfaction
4
Satisfaction
4
Urlaubsverhalten
4
Viral marketing
4
Virales Marketing
4
Beschwerdemanagement
3
China
3
Complaint management
3
Confidence
3
Customer loyalty
3
Customer retention
3
Customer service
3
Event marketing
3
Event-Marketing
3
Kundenbindung
3
Kundenbindungsprogramm
3
Kundenservice
3
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Voorhees, Clay M.
Wong, IpKin Anthony
Lee, Choong-Ki
6
Brady, Michael K.
5
Izogo, Ernest Emeka
4
McColl-Kennedy, Janet R.
4
Söderlund, Magnus
4
Aksoy, Lerzan
3
Anderson, Laurel
3
Barnes, Donald C.
3
Daskin, Mustafa
3
Georgiev, Marin
3
Guchait, Priyanko
3
Gustafsson, Anders
3
Le Nguyen Hau
3
Lee, Jenny
3
Medler-Liraz, Hana
3
Meel, Dr. Pankaj
3
Mende, Martin
3
Ostrom, Amy L.
3
Rayburn, Steven W.
3
Seger-Guttmann, Tali
3
Sharma, Piyush
3
Sirianni, Nancy J.
3
Tai, Yang-Fei
3
Terziev, Venelin
3
Wang, Yi-Chieh
3
Wu, Luorong
3
Ahn, Jinwoo
2
Altinay, Levent
2
Anderson, Sidney
2
Asante, Daniel
2
Asante, Eric Adom
2
Assaker, Guy
2
Banabakova, V.
2
Brown, Graham
2
Cheng, Lai-yu
2
Cheng, T. C. E.
2
Choi, Laee
2
Christ-Brendemühl, Sonja
2
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International journal of contemporary hospitality management
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of marketing
1
Journal of the Academy of Marketing Science
1
Journal of travel and tourism marketing
1
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ECONIS (ZBW)
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1
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine
;
Ma, Erdan
;
Wong, IpKin Anthony
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
Saved in:
2
The effect of event supportive service environment and authenticity in the quality-value-satisfaction framework
Wong, IpKin Anthony
;
Ji, Mingjie
;
Liu, Matthew Tingchi
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
4
,
pp. 563-586
Persistent link: https://www.econbiz.de/10011912254
Saved in:
3
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
4
Linking travel motivation and loyalty in sporting events : the mediating roles of event involvement and experience, and the moderating role of spectator type
Wong, IpKin Anthony
;
Tang, Sio Lai Wendy
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 63-84
Persistent link: https://www.econbiz.de/10011484653
Saved in:
5
One firm’s loss is another’s gain : capitalizing on other firms’ service failures
Allen, Alexis M.
;
Brady, Michael K.
;
Robinson, Stacey G.
; …
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
5
,
pp. 648-662
Persistent link: https://www.econbiz.de/10011340264
Saved in:
6
Do perceived CSR initiatives enhance customer preference and loyalty in casinos?
Liu, Matthew Tingchi
;
Wong, IpKin Anthony
;
Chu, Rongwei
; …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1024-1045
Persistent link: https://www.econbiz.de/10010426100
Saved in:
7
Service sweethearting : its antecedents and customer consequences
Brady, Michael K.
;
Voorhees, Clay M.
;
Brusco, Michael J.
- In:
Journal of marketing
76
(
2012
)
2
,
pp. 81-98
Persistent link: https://www.econbiz.de/10009737486
Saved in:
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