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~source:"econis"
~subject:"Corporate social responsibility"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"warmth"
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Corporate social responsibility
Service quality
Consumer behaviour
57
Konsumentenverhalten
57
Warmth
47
Competence
40
Brand management
25
Markenführung
25
Brand image
24
Markenimage
24
Beziehungsmarketing
22
Relationship marketing
22
warmth
21
Brand
19
Markenartikel
19
Dienstleistungsqualität
16
competence
15
Customer satisfaction
13
Kundenzufriedenheit
13
Occupational qualification
12
Qualifikation
12
Advertising effects
11
Werbewirkung
11
Advertising
9
Corporate Social Responsibility
9
Perceived warmth
9
Customer service
8
Kundenservice
8
Robot
8
Roboter
8
Werbung
8
Emotion
7
Gender
7
Geschlecht
7
Perception
7
Stereotype content model
7
Wahrnehmung
7
Brand warmth
6
Confidence
6
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6
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Aufsatz in Zeitschrift
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25
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Mattila, Anna S.
2
Yao, Qi
2
Amir Batouei
1
Ashoori, Minoo Talebi
1
Avery, Derek R.
1
Baik, Jin-Ki
1
Baoku, Li
1
Bogicevic, Vanja
1
Bufquin, Diego
1
Chang, Woojung
1
Chen, Lihan
1
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1
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1
Davoud Nikbin
1
Du, Shuili
1
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1
Gao, Yanhuan
1
Gao, Yixing
1
Gershon, Rachel
1
Grandey, Alicia
1
Grazzini, Laura
1
Ha, Sejin
1
Hanks, Lydia
1
Houston, Lawrence
1
Huang, Ran
1
Huang, Youlin
1
Huo, Yixi
1
Hyun, Sun-Hae
1
Hyun, Sunghyup Sean
1
Iranmanesh, Mohammad
1
Janssen, Catherine
1
Jeong, Hyun Ju
1
Jiang, Lan
1
Johnson, Zachary S.
1
Kim, Jihye
1
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1
Kim, Kyoungmi
1
Kim, Sara
1
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1
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Journal of business research : JBR
5
Technological forecasting & social change : an international journal
3
Asia Pacific journal of marketing and logistics
2
International journal of hospitality management
2
The journal of brand management : an international journal
2
European journal of marketing
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international trade & commerce
1
Journal of management
1
Journal of marketing
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
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Marketing intelligence & planning
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The Cornell hospitality quarterly
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ECONIS (ZBW)
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1
ESG practices, perceived
warmth
/competence, and organizational commitment : the case of bio & pharmaceutical companies in Korea
Baik, Jin-Ki
;
Hyun, Sun-Hae
;
Choi, Se-Kyung
- In:
Journal of international trade & commerce
18
(
2022
)
2
,
pp. 19-33
Persistent link: https://www.econbiz.de/10013483126
Saved in:
2
Breaking the mold with effective communication : how social initiatives enhance a brand's social perception and catalyze pro-environmental and purchase intentions
Surira, Mukul Dev
;
Zakkariya K.A
;
Sajid, Muhammed
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
3
,
pp. 678-696
Persistent link: https://www.econbiz.de/10014486769
Saved in:
3
Dashed expectations in service experiences : effects of robots human-likeness on customers' responses
Grazzini, Laura
;
Viglia, Giampaolo
;
Nunan, Daniel
- In:
European journal of marketing
57
(
2023
)
4
,
pp. 957-986
Persistent link: https://www.econbiz.de/10014252225
Saved in:
4
Dissecting the mixed effects of human-customer service chatbot interaction on customer satisfaction : an explanation from temporal and conversational cues
Xu, Ying
;
Niu, Nan
;
Zhao, Zixiang
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014364474
Saved in:
5
Impact of the introduction of service robots on consumer satisfaction : empirical evidence from hotels
Wu, Xiaojun
;
Huo, Yixi
- In:
Technological forecasting & social change : an …
194
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014475913
Saved in:
6
Being friendly and competent : service robots' proactive behavior facilitates customer value co-creation
Song, Jinzhu
;
Gao, Yanhuan
;
Huang, Youlin
;
Chen, Lihan
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014476984
Saved in:
7
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
8
Effects of the anthropomorphic image of intelligent customer service avatars on consumers' willingness to interact after service failures
Yao, Qi
;
Kuai, Ling
;
Jiang, Lan
- In:
Journal of research in interactive marketing : …
17
(
2023
)
5
,
pp. 734-753
Persistent link: https://www.econbiz.de/10014428169
Saved in:
9
Being seen ... by human or machine? : acknowledgment effects on customer responses differ between human and robotic service workers
Frank, Darius-Aurel
;
Otterbring, Tobias
- In:
Technological forecasting & social change : an …
189
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014266108
Saved in:
10
Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
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