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~source:"econis"
~subject:"Dienstleistungsqualität"
~subject:"Economic growth"
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Search: subject_exact:"Robotic cell"
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Dienstleistungsqualität
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ECONIS (ZBW)
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Robotic technologies and well-being for older adults living at home
Ge, Gloria L.
;
Schleimer, Stephanie C.
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 340-350
Persistent link: https://www.econbiz.de/10014228975
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82
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
83
Being seen ... by human or machine? : acknowledgment effects on customer responses differ between human and robotic service workers
Frank, Darius-Aurel
;
Otterbring, Tobias
- In:
Technological forecasting & social change : an …
189
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014266108
Saved in:
84
Customer acceptance of service robots under different service settings
Li, Yi
;
Wang, Chongli
;
Song, Bo
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 46-71
Persistent link: https://www.econbiz.de/10014301940
Saved in:
85
Robot service failure : the double-edged sword effect of emotional labor in service recovery
Shi, Yunxia
;
Zhang, Rumeng
;
Ma, Chunhao
;
Wang, Lijie
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10014301943
Saved in:
86
Understanding generation Z consumers' revisit intentions to robotic service restaurants
Gupta, Kriti Priya
;
Pande, Smriti
- In:
Young consumers : insight and ideas for responsible …
24
(
2023
)
3
,
pp. 331-351
Persistent link: https://www.econbiz.de/10014302695
Saved in:
87
Consumer resistance to service robots at the hotel front desk : a mixed-methods research
Wang, Xiaohui
;
Zhang, Zhenglan
;
Huang, Dan
;
Li, Zhiyong
- In:
Tourism management perspectives : TMP
46
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014310297
Saved in:
88
Creepy vs. cool : switching from human staff to service robots in the hospitality industry
Kang, Sung-Eun
;
Koo, Chulmo
;
Chung, Namho
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014311454
Saved in:
89
Investigating the use experience of restaurant service robots : the cognitive-affective-behavioral framework
Chen, Ching-fu
;
Girish V. G.
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311479
Saved in:
90
Intelligent automation in hospitality : exploring the relative automatability of frontline food service tasks
Tuomi, Aarni
;
Ascenção, Mário Passos
- In:
Journal of hospitality and tourism insights
6
(
2023
)
1
,
pp. 151-173
Persistent link: https://www.econbiz.de/10013536103
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