Consumer resistance to service robots at the hotel front desk : a mixed-methods research
Xiaohui Wang, Zhenglan Zhang, Dan Huang, Zhiyong Li
| Year of publication: |
2023
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|---|---|
| Authors: | Wang, Xiaohui ; Zhang, Zhenglan ; Huang, Dan ; Li, Zhiyong |
| Published in: |
Tourism management perspectives : TMP. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2672710-9. - Vol. 46.2023, p. 1-14
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| Subject: | Artificial intelligence | Consumer resistance | Hotel front desk | Innovation resistance | Mixed methods | Service robots | Hotellerie | Hotel industry | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Künstliche Intelligenz | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tmp.2023.101074 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014310297