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Berry, Leonard L.
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Management lessons from Mayo Clinic : inside one of the world's most admired service organizations
Berry, Leonard L.
;
Seltman, Kent D.
-
2008
Persistent link: https://www.econbiz.de/10004911909
Saved in:
2
Harvard business review on retailing and merchandising
Berry, Leonard L.
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10004920813
Saved in:
3
Die Kunst, Kunden zu begeistern : neun Erfolgsfaktoren für Service der Extraklasse
Berry, Leonard L.
-
2000
Persistent link: https://www.econbiz.de/10004607069
Saved in:
4
Discovering the soul of service : the nine drivers of sustainable business success
Berry, Leonard L.
-
1999
Persistent link: https://www.econbiz.de/10004567228
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5
Top-Service : im Dienst am Kunden
Berry, Leonard L.
-
1996
Persistent link: https://www.econbiz.de/10004255185
Saved in:
6
On great service : a framework for action
Berry, Leonard L.
-
1995
-
1. print.
Persistent link: https://www.econbiz.de/10004248945
Saved in:
7
Moving forward in service quality research : measuring different customer expectation levels, comparing alternative scales, and examining the performance behavioral intentions link
Parasuraman, Ananthanarayanan
;
Zeithaml, Valarie A.
; …
-
1994
Persistent link: https://www.econbiz.de/10004254711
Saved in:
8
Ten lessons for improving service quality : commentary
Berry, Leonard L.
;
Parasuraman, Ananthanarayanan
; …
-
1993
Persistent link: https://www.econbiz.de/10004372763
Saved in:
9
Service-Marketing
Berry, Leonard L.
;
Parasuraman, A.
-
1992
Persistent link: https://www.econbiz.de/10004137302
Saved in:
10
Qualitätsservice : was Ihre Kunden erwarten - was Sie leisten müssen
Zeithaml, Valarie A.
;
Parasuraman, Ananthanarayanan
; …
-
1992
Persistent link: https://www.econbiz.de/10004117537
Saved in:
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