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~subject:"Betriebliche Wertschöpfung"
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Betriebliche Wertschöpfung
Customer service
2,999
Kundenservice
2,999
Beziehungsmarketing
1,106
Relationship marketing
1,106
Dienstleistungsqualität
1,093
Service quality
1,093
Kundenzufriedenheit
964
Customer satisfaction
963
Consumer behaviour
742
Konsumentenverhalten
742
Deutschland
372
Germany
370
Beschwerdemanagement
342
Complaint management
341
Theorie
289
Theory
289
Dienstleistungssektor
256
Service industry
255
USA
182
United States
182
Emotion
181
Dienstleistung
170
Electronic Commerce
139
Einzelhandel
136
Retail trade
134
Services
130
Bundling strategy
128
Leistungsbündel
128
E-commerce
123
Online retailing
122
Online-Handel
122
Arbeitsverhalten
116
Salespeople
116
Verkaufspersonal
116
Work behaviour
116
Qualitätsmanagement
101
Lieferantenmanagement
100
Supplier relationship management
100
Quality management
99
Callcenter
93
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19
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2
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Article
39
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6
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28
Aufsatz in Zeitschrift
28
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11
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11
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3
Thesis
3
Collection of articles of several authors
2
Sammelwerk
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English
31
German
15
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Thomas, Oliver
7
Loos, Peter
4
Walter, Philipp
4
Edvardsson, Bo
3
Nüttgens, Markus
3
Schlicker, Michael
3
Blinn, Nadine
2
Tronvoll, Bård
2
Abney, Alexandra K.
1
Akaka, Melissa Archpru
1
Arefi, Majid Feyz
1
Barrios, Andrés
1
Beeler-Connelly, Lisa L.
1
Björk, Peter
1
Blanchet, Max
1
Bonney, Leff
1
Chaker, Nawar N.
1
Chumpitaz Caceres, Rubén
1
Cronin, J. J.
1
Dapiran, G. Peter
1
Delpechitre, Duleeep
1
Didonet, Simone Regina
1
Enquist, Bo
1
Falk, Tomas
1
Fellmann, Michael
1
Fischer, Robin
1
Garrod, Brian
1
Handrich, Matthias
1
Hartley, Stephanie
1
Hastings, Hunter
1
Hau Nguyen Le
1
Heidari, Omid
1
Heidenreich, Sven
1
Hochstein, Bryan
1
Holvoet, Sofie
1
Hyvärinen, Kaisa
1
Islam, Shahidul
1
Johann, Frank
1
Kam, Booi Hon
1
Klafke, Renata
1
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The journal of services marketing
6
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
5
Benchmarking : an international journal ; BIJ
1
Entwicklungen in Produktionswissenschaft und Technologieforschung : Festschrift für Professor Dieter Specht
1
Fintech for Asian SMEs
1
Göttinger Wirtschaftsinformatik
1
Innovationsentwicklung, Internationalität, Mitarbeiterperspektive
1
International journal of hospitality management
1
International journal of quality and service sciences
1
International journal of services and operations management
1
International journal of value chain management : IJVCM
1
International review on public and non-profit marketing
1
Journal of Islamic marketing
1
Journal of business research : JBR
1
Journal of business-to-business marketing
1
Journal of financial services marketing : JFSM
1
Journal of marketing management : MM
1
Journal of marketing theory and practice : JMTP
1
Journal of nonprofit & public sector marketing
1
Journal of service management
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Journal of travel and tourism marketing
1
Mastering the Automotive Challenges
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
SpringerLink / Bücher
1
Supply Management Research : aktuelle Forschungsergebnisse 2010 ; [Tagungsband des ... wissenschaftlichen Symposiums Supply Management ; Advanced studies in supply management, Bd. 3]
1
The international journal of logistics management
1
The service industries journal
1
Thunderbird international business review
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Wirtschaftsinformatik - Theorie und Anwendung
1
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ECONIS (ZBW)
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1
Value co-destruction in tourism and hospitality : a systematic literature review and future research agenda
Sthapit, Erose
;
Garrod, Brian
;
Stone, Matthew J.
; …
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 363-382
Persistent link: https://www.econbiz.de/10014369807
Saved in:
2
Organizational practices to co-create value with family members engaged in service journeys of their loved ones
Verleye, Katrien
;
Holvoet, Sofie
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 319-340
Persistent link: https://www.econbiz.de/10014526078
Saved in:
3
Service encounter and value co-creation in fundraising activities at the NPO sector
Klafke, Renata
;
Barrios, Andrés
;
Didonet, Simone Regina
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 851-861
Persistent link: https://www.econbiz.de/10014333402
Saved in:
4
Customer participation, value co-creation and customer loyalty : evidence from Umrah travel agencies in Indonesia
Mursid, Ali
;
Wu, Cedric Hsi-Jui
- In:
Journal of Islamic marketing
13
(
2022
)
3
,
pp. 628-648
Persistent link: https://www.econbiz.de/10012880208
Saved in:
5
Customer-perceived service wellbeing in a transformative framework : research propositions in the area of health services
Islam, Shahidul
;
Muhamad, Nazlida
;
Sumardi, Wardah Hakimah
- In:
International review on public and non-profit marketing
19
(
2022
)
1
,
pp. 219-245
Persistent link: https://www.econbiz.de/10013168702
Saved in:
6
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
7
Crowdsourcing-based business model for online customer service : a case study
Majava, Jukka
;
Hyvärinen, Kaisa
- In:
International journal of value chain management : IJVCM
13
(
2022
)
1
,
pp. 33-46
Persistent link: https://www.econbiz.de/10013258384
Saved in:
8
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
9
The Austrian view and value co-creation process in solution-oriented firms : a seven stage, "solution prototyping" framework
Plouffe, Christopher R.
;
Nagel, Duane
;
Bonney, Leff
; …
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
1
,
pp. 79-97
Persistent link: https://www.econbiz.de/10012181637
Saved in:
10
A proposal on the "i bank index" : a measure of banks' ability to nurture client businesses
Yoshihara, Kiyotsugu
- In:
Fintech for Asian SMEs
,
(pp. 167-194)
.
2019
Persistent link: https://www.econbiz.de/10012286959
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